Purpose: The Night Manager Trainee assists the management team by ensuring the smooth and efficient operations of a Dierbergs store, by developing and building the character of the team; focusing on better execution of programs, procedures and policies; and continually working toward creating better customer experiences to help create a long-term sustainable business.
Qualifications:
- Previous retail or supervisory experience
- Demonstrated leadership through extracurricular activities
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2+ years experience in a supervisory position in a comparable retail environment
Essential Job Functions:
Management of Store/Department Operations
- Develop proficiency of grocery operations including, but not limited to, ordering, stocking and merchandising product, overseeing aisle assignments, slotting of new products, resets, communicating with vendors and building displays
- Develop a basic understanding of front-end operations
- Maintains Dierbergs' standards on a consistent basis
- Responsible for rotation and freshness ensuring customers receive quality products
- Manages shelf and store appearance, conditions and cleanliness of total store
- Enforces and understands company policies, procedures and union contract agreements
- Monitors associates' weekly average hours and controls overtime usage
- Assists with the implementation of company directives
- Maintains a safe and secure work environment, and continually builds safety awareness
- Responsible for operations of total store when opening and closing
- Maintains excellent attendance and punctuality
Additional tasks as assigned/requested
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Customer Service and Customer Relations
- Assists in monitoring total store for ideal conditions
- Handle, respond to and resolve customer issues and complaints
- Ensures that customers' needs are met and exceeded daily
- Initiates customer contact
- Smiles and has good eye contact and is enthusiastic with customers
- Promotes, maintains and ensures customers receive high service levels
Demonstrates "sense of urgency" in maintaining proper service levels at all times
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Management of Associates and Associate Relations
- Responds to and resolves Associate issues including, but not limited to, schedule concerns, job performance accountability, customer complaints, contract violations and issues corrective action
- Holds Associates accountable and takes appropriate actions
- Provides honest and timely feedback, recognition, and/or corrective action
- Demonstrates conflict resolution skills/deals with conflict honestly
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Encourages teamwork throughout the store
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Sets the example by working the necessary schedule to include weekends and holidays
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Coaches and mentors Associates
- Provides a positive environment, motivating others to succeed
- Completes honest Performance Reviews and develops action plans
Communicates effectively with all store Associates
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Financials
Understands all variables affecting store overall profitability including workers' compensation, inventory control, and operating expenses
Physical Requirements:
- Ability to be able to stand on your feet for up to eight hours
- Ability to be mobile throughout store for extended periods of time
- Ability to operate electric pallet jack, high lift, baler, hand jack and safety cutter
- Ability to lift products weighing up to 65 lbs (ex: floor to waist, waist to shoulder); occasionally lift up to 40 lbs overhead
Ability to push or pull 6-wheel stock carts with loads weighing up to 250 lbs and 2-wheelers with loads weighing up to 175 lbs used to transport cases of product
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This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform.
