Provision's Eye Care Assistant/Technician ensures all patients receive the highest quality care, provides a lasting impression for patients coming into our offices, and makes a difference in the lives of patients we serve. This is especially important in a medical environment where people may be apprehensive about health issues. Must be able to multitask and respond to the needs of the patients, doctors and other medical staff efficiently and calmly. Must be very reliable, organized, and carry a positive attitude as you will be taking care of patients from the moment they walk through our door, and beyond the completion of their visit.
Responsibilities
Greet patients without delay
Promptly answer phone, email and other communications in a friendly and courteous manner
Explain all required paperwork, tests, products and services; be sensitive to patient health information, maintain charts, perform prescreening to prepare the patient for the doctor.
Show patience and courtesy to indecisive or difficult customers and patients
Review prescriptions and/or patient information carefully; identify special needs, consulting with Optician, Managing Doctor or Management when necessary
Perform work accurately and thoroughly despite time pressure and customer volume
Obtain the patient's reason for visit, health and family histories; review and record medications, obtain and record testing measurements and frame measurements
Keeping track of supplies and maintaining office equipment.
Demonstrate knowledge of utilizing client insurance benefits, appointment book/scheduling procedures and computer operation/procedures
Identify situations involving unsatisfied customers and acts quickly for resolution
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Place contact lens orders, glasses orders, process shipments and properly submit invoices for payment
Operate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
Accurately operate the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons
Explain to customers processing and expected delivery times
Take pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
Maintain safe working environment for all associates/patients
Quickly respond to changes in store promotions with appropriate staff communications
Demonstrate good product and service knowledge; take initiative to accurately describe the features and benefits of various lenses and frames
Assist the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget
Perform all pre-examination testing with accuracy and attention to detail; take the initiative to explain all measurements and answer any questions the patient may have
Provide coaching and guidance to patients on the care and handling of contact lenses
Responsible for the maintenance and disinfection of contact lens inventory and other tools; provide clinical support to the Optometrist as needed
Skills
Establish positive patient rapport and build relationships for repeat customers
Strong written and oral communication skills to exchange information in a team-oriented environment
Pro-active in problem solving
Must be proficient in relevant medical terminology and vocabulary
Attention to details
Strong customer service skills
Knowledge of current fashion trends
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise
Previous experience in customer service, retail and/or optical
Strong interpersonal skills
Previous experience required. We are looking specifically to fill these days: Mondays, Fridays, Saturdays. This position is eligible to earn commission. Must be able to travel between multiple offices should the need arise (Jersey City, Union).
Job Type: Part-time
Pay: From $17.00 per hour
Work Location: In person
