Job Summary
This job is 95% remote but will require some onsite visits.
We are an MSP seeking a dedicated and knowledgeable Technical Support professional to join our team. The ideal candidate will be responsible for providing exceptional IT support to our users, ensuring that all hardware and software issues are resolved efficiently. This role requires a strong understanding of various IT systems, including Active Directory, firewalls, and VPNs, as well as the ability to analyze and troubleshoot issues effectively.
Interpersoanl skills are pivotal to this role.
Responsibilities
- Work on IT tickets remotely 95% of the time
- Make the customer happy — clear communication, genuine care, strong relationships.
- Triage and manage tickets, prioritization as well as solve tickets
- Provide support to end users
- Provide over the phone technical support if needed
- Office 365 Administration
- SMB Shares
- Email Support, Printer Support
- Provide email technical support
- Provision servers
- Configure Windows Servers
- Perform Basic Networking Operations
- Be willing to work on various tasks beyond your comfort zone
- On site visits if needed
Requirements
- Proven experience in an IT support role or similar position.
- Strong knowledge of computer hardware components and troubleshooting techniques.
- Familiarity with Microsoft Stack and Office 365
- Proficient in Microsoft Office Suite applications.
- Ability to analyze technical problems and develop effective solutions.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a focus on user satisfaction.
- Certifications related to IT support (e.g., CompTIA A+, Network+, O365) are a plus but not required.
If you are passionate about technology and helping others resolve their technical issues, we encourage you to apply for this exciting opportunity in our Technical Support team.
Job Types: Part-time, Contract, Temp-to-hire
Pay: $25.00 - $60.00 per hour
Expected hours: 5 – 10 per week
Experience:
- Help desk: 1 year (Preferred)
- Microsoft Windows Server: 1 year (Preferred)
Ability to Commute:
Work Location: Hybrid remote in New York, NY
