Description:
Member Service Staff
Front Desk Attendant checks in members and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, program registration, upcoming activities and directing members for a smooth and hassle free entry.
Basic Function: Welcoming members, informative entry and assure accurate transaction, and security standards are maintained.
Responsibilities:
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“Welcome” all incoming guests in a friendly manner. (BIG SMILES)
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First impression of member– greets then does needs assessment to properly inform and recommend the best promotional offerings.
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Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
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Operate computerized POS to handle all transactions and registrations.
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Reconcile POS and balance at end of each shift and record it accordingly.
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Recommends accurate information on all special programs, activities and upcoming events. Remain aware of all activities, events and safety rules.
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Monitors lawful entrance of guests.
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Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
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Provide assistance in party check out procedure as needed.
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Gives tours of facility if needed.
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Assist guests with special requests.
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Execute your role's guest service performance standards on a daily basis
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Notice opportunities and take action to facilitate social interactions with families.
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Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
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Create and perform your signature move and interact with guests on an ongoing basis.
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Communicates with supervisor to maintain front desk inventory and supplies.
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Perform other related duties as assigned.
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Responsible for general upkeep of entrance and lobby areas.
Requirements:
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior customer service experience helpful.
Position Reports to: Member Service Director
