Office Manager / Client Care Coordinator
Pay: $500 per week, with performance and growth-based bonus potential
Schedule: Monday-Friday, 8:00 AM-4:00 PM
Role Type: Client care, technician coordination, scheduling, and business growth support
Spotlight Cleaning is looking for an Office Manager / Client Care Coordinator who wants to become a key part of a growing cleaning company.
This is not just an administrative position. We are looking for someone who can help manage clients, support cleaning technicians, protect the client experience, and help the business grow. The right person will be organized, responsive, professional, and genuinely invested in the success of the company.
This position requires availability Monday through Friday from 8:00 AM to 4:00 PM. The active workload may vary throughout the day, but the person in this role must remain available, responsive, proactive, and ready to handle client communication, technician questions, scheduling needs, and business opportunities as they come up.
Responsibilities:
- Manage client communication by phone, text, email, and company systems
- Respond to new leads and client inquiries in a timely, professional manner
- Schedule consultations, follow up with potential clients, and help move leads toward booking
- Send proposals, follow up on unsigned proposals, and assist with deposit/payment coordination
- Schedule cleanings and make sure all job details are clearly communicated
- Support cleaning technicians with schedules, client notes, job instructions, changes, and questions
- Help manage day-of cleaning communication between clients and technicians
- Track client concerns, compliments, special instructions, and service updates
- Help maintain strong client relationships and improve client retention
- Follow up with prospects generated by cleaning technicians or neighborhood outreach
- Help identify opportunities to increase recurring clients and grow revenue
- Keep office systems, schedules, client notes, and communication organized
- Communicate clearly with ownership about issues, opportunities, and priorities
What We’re Looking For:
- Strong communication and follow-through
- Professional phone, text, and email etiquette
- Highly organized and detail-oriented
- Comfortable managing both clients and cleaning technicians
- Able to stay calm and solution-focused when schedules change or problems come up
- Comfortable using spreadsheets, scheduling tools, CRM systems, and basic office technology
- Willing to take ownership of client experience and daily coordination
- Motivated by performance, growth, and helping the company succeed
- Trustworthy, dependable, and interested in a long-term role
Compensation and Growth Opportunity:
This position starts at $500 per week. Additional bonus opportunities may be available based on performance, production, client satisfaction, technician coordination, booked jobs, recurring client growth, retention, and overall company growth.
We are looking for someone who wants their income to grow as the company grows. The bonus structure will be determined based on measurable performance and business growth goals.
Ideal Candidate:
The ideal candidate is someone who thinks beyond basic tasks. We want a team member who notices what needs to be done, follows through, communicates clearly, helps solve problems, and takes pride in helping Spotlight Cleaning grow. This person should feel like a trusted partner in daily operations, client care, technician support, and business development.
Pay: From $500.00 per week
Benefits:
Application Question(s):
- Do you have a personal computer/laptop?
Language:
Location:
- Roanoke, VA 24019 (Required)
Shift availability:
Work Location: Hybrid remote in Roanoke, VA 24019
