Overview
Join our dental practice as a Dental Front Office Specialist and become the welcoming face of our clinic! In this vital role, you will manage patient interactions, coordinate appointments, handle insurance verifications, and ensure smooth administrative operations. Your energetic approach will help create a positive experience for every patient while supporting the clinical team with efficient office management. We are committed to encouraging a supportive environment and value a work-home life balance.
Responsibilities
- Greet patients warmly and provide exceptional customer service at the front desk, ensuring a positive first impression
- Schedule appointments using dental practice management software,
- Verify insurance coverage, process ,
- Answer multi-line phone systems professionally, providing clear communication and appointment coordination
- Support administrative tasks such as filing, data entry, and managing medical records to keep the office organized and compliant with health information management standards
- Support treatment coordination and patient communication
- Greet patients warmly upon arrival, manage the check-in process, and update digital health history records.
- Schedule appointments efficiently to maximize daily production targets and minimize provider downtime.
- Verify insurance benefits for upcoming procedures, submit claims, and follow up on outstanding pre-authorizations.
- Collect copayments, deductibles, and outstanding balances from patients at the time of service.
- Answer multi-line phones to address patient inquiries, handle emergencies, and confirm appointments.
- Maintain office cleanliness in the reception area and manage front desk administrative supplies.
Experience
- Education: High school diploma or equivalent certification; associate degree is a plus.
- Experience: Minimum of [1-2] years of experience working in a dental office.
- Software Skills: High proficiency with dental practice management software such as Dentrix, Eaglesoft, or XL dent
- Dental Knowledge: Strong understanding of general dental terminology, ADA codes, and treatment sequencing.
- Soft Skills: Exceptional customer service skills, strong attention to detail, and a compassionate bedside manner.
- Compliance: Strict adherence to HIPAA guidelines and patient privacy laws.
- Willing to train a dental assistance wanting to transition to front office
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Flextime
- Health insurance
- On-the-job training
- Paid sick time
- Paid time off
- Tuition reimbursement
Work Location: In person
