Position Summary: InHands Postoperative Therapy & Recovery is seeking a compassionate, professional, and highly dependable Medical Assistant & Patient Transport Coordinator to support our luxury postoperative recovery suites and outpatient clinical operations.
This unique role combines traditional medical assistant responsibilities with hands-on patient support, recovery suite assistance, clinical operations, and patient transportation. The ideal candidate is service-oriented, enjoys working closely with patients, and takes pride in creating a safe, seamless, and elevated recovery experience.
This position may assist licensed nursing staff, rehabilitation professionals, and administrative teams while serving as a trusted representative of the InHands brand.
Essential Duties and Responsibilities:
Patient Care Support
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Assist licensed nursing staff with non-clinical and delegated patient care activities.
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Prepare recovery suites for incoming patients.
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Assist patients with mobility, transfers, ambulation, and comfort measures as appropriate.
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Monitor and report changes in patient condition to licensed clinical staff.
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Assist with vital signs collection and documentation as permitted by training and scope.
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Support patient admissions, discharges, and room orientation.
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Provide exceptional hospitality and customer service throughout the patient experience.
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Assist with meal service, hydration, and basic patient comfort needs.
Clinical Operations
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Prepare treatment rooms and clinical spaces for patient appointments.
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Clean, disinfect, and restock treatment areas, recovery suites, and equipment.
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Maintain inventory of medical supplies, linens, snacks, beverages, and patient amenities.
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Support therapists and nurses with treatment setup and breakdown.
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Ensure compliance with infection control, safety, and organizational policies.
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Assist with patient scheduling, documentation preparation, and administrative tasks as assigned.
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Participate in quality improvement initiatives and operational projects.
Patient Transportation
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Safely transport patients to and from follow-up appointments, pharmacies, imaging centers, airports, hotels, and other approved destinations.
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Assist patients entering and exiting vehicles safely.
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Maintain patient confidentiality and professionalism during all transportation activities.
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Conduct pre-trip and post-trip vehicle inspections.
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Keep company vehicles clean, organized, fueled, and presentation-ready.
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Coordinate transportation schedules with nursing and administrative teams.
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Provide a calm, reassuring presence for patients throughout transport.
Customer Experience & Hospitality
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Create a warm, welcoming, luxury-level experience for every patient and guest.
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Anticipate patient needs and proactively provide assistance.
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Maintain a professional appearance and demeanor at all times.
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Represent InHands with excellence when interacting with surgeons, healthcare providers, patients, and family members.
Qualifications:
Education and Experience
Required
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Medical Assistant certification or equivalent healthcare experience.
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Current BLS/CPR certification.
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Valid California Driver's License.
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Clean driving record and ability to meet insurance requirements.
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Ability to safely assist patients with transfers and mobility.
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Strong communication and interpersonal skills.
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Excellent customer service and hospitality mindset.
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Ability to maintain confidentiality and professionalism.
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Reliable transportation and punctual attendance.
Preferred
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Experience in plastic surgery, aesthetics, postoperative care, rehabilitation, concierge medicine, hospitality, or recovery services.
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CNA, EMT, or additional healthcare certifications.
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Experience working with acute postoperative patients.
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Experience driving patients or providing concierge transportation services.
Core Competencies
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Compassion and empathy
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Professionalism
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Attention to detail
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Initiative and accountability
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Adaptability
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Teamwork
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Excellent communication
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Hospitality-focused service
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Safety awareness
Patient Confidentiality
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Discretion in handling diverse and challenging situations while adhering to patient privacy regulations
Immunizations and Tests
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirements
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Ability to stand, walk, bend, and lift throughout the workday.
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Ability to assist patients with transfers and mobility.
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Ability to lift and carry up to 50 pounds.
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Ability to push wheelchairs and transport equipment safely.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Environmental Hazards and Job Conditions
Exposure to:
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Hazardous chemicals: Moderate
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Infectious disease while in decontamination area and during all patient contact: Moderate-High
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Bloodborne pathogens: Moderate-High
Personal Protective Equipment (PPE) required based on procedure
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Mask as required by local health department.
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Follow universal precautions including gloves and hand hygiene
