Who we are
Biscuit Belly is a modern, fast‑growing breakfast/brunch concept built on bold flavors, genuine people, and a whole lot of fun. We're expanding fast — and we're doing it the right way, which means putting the right leaders in place to carry the brand forward without losing what makes it special.
Who we are looking for
The Director of Operations is the pulse across all of their restaurants — the leader who develops our GMs into the best operators they can be, turns strategy into action within the restaurants, and makes sure Biscuit Belly feels like Biscuit Belly no matter which location you're in.
How you lead through our core values
Boldly Authentic - Lead with honesty, transparency, and a real-deal approach that builds trust across the organization. Make decisions that protect the heart of the brand — our food, our people, and our personality. Coach General Managers with direct, constructive feedback that helps them grow without losing who they are. Show up as yourself and encourage your team to do the same.
Relentless Hospitality - Champion a hospitality-first mindset in every restaurant, every shift, every guest interaction. Support General Managers by removing obstacles, solving problems, and being present when it matters most. Build teams that treat each other with the same care and respect we give our guests. Ensure consistency in service, cleanliness, safety, and the overall Biscuit Belly experience.
Chase Big. Keep It Fun. - Set ambitious goals and inspire teams to pursue them with energy and momentum. Celebrate wins loudly and often – joy is part of our operating system. Encourage creativity, experimentation, and bold thinking that moves the brand forward. Maintain a positive, upbeat environment even when the work gets tough.
What you'll be doing
Operational leadership
- Oversee daily operations across multiple locations — consistency, quality, and brand alignment at every one
- Conduct regular restaurant visits, audits, and performance reviews
- Monitor KPIs — sales, labor, food cost, throughput, and guest satisfaction — and act on what you find
- Implement and uphold the systems and standards that make Biscuit Belly run
Developing the leadership pipeline
- Mentor and develop GMs into confident, values-driven operators — not just managers
- Build a strong bench of future leaders to support the company's growth
- Drive accountability through clear expectations, real coaching, and honest performance conversations
- Reinforce a culture where people feel supported, challenged, and appreciated
Strategy & financial performance
- Partner with the VP of Operations and executive team to shape and execute growth strategy
- Manage budgets, forecasts, and financial targets across assigned locations
- Translate financial insights into clear, actionable plans for GMs and restaurant teams
- Use data to identify opportunities, solve problems, and drive continuous improvement
Culture stewardship
- Protect and amplify the Biscuit Belly culture across every restaurant
- Ensure every team member feels connected to our mission, values, and brand personality
- Model the energy, joy, and hospitality that define who we are — especially as we grow
Job Qualification
- Coaches leaders, not just manages teams — you've made the shift from running the restaurant to developing General Managers
- Thinks beyond your four walls — brand impact, scalability, and long-term strategy are part of how you operate
- Has earned the trust of your team, your peers, and your leadership — not through title, but through showing upIs curious, humble, and always growing — you're not here to maintain, you're here to elevate
- Has a valid driver's license and can travel up to 50% — you're present where the work happens
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health savings account
- Paid time off
- Vision insurance
Experience:
- multi-unit management: 3 years (Required)
Ability to Commute:
Willingness to travel:
Work Location: On the road
