Join Avergent and Help Transform the Healthcare Experience
At Avergent, we believe healthcare should be simpler, more transparent, and deeply member-centered. We are looking for a compassionate, clinically skilled, and highly organized Collaborative Care Nurse to help guide members through their healthcare journey with confidence and clarity.
In this role, you’ll serve as both a clinical advocate and care navigator — helping members access the right care at the right time while collaborating with physicians, care teams, specialists, and health plan partners to deliver exceptional outcomes and experiences.
If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about improving healthcare access and coordination, we’d love to meet you.
What You’ll Do
As a Collaborative Care Nurse, you will:
- Conduct member assessments and preliminary clinical reviews through phone, text, email, and virtual appointments
- Evaluate member needs based on symptoms, medical history, complexity, and prior care
- Coordinate care plans and follow-up activities to ensure timely access to providers and services
- Help members understand and navigate healthcare benefits and treatment pathways
- Advocate for members with health plan partners and care providers
- Collaborate with Direct Primary Care providers, physicians, specialists, pharmacists, and care teams to coordinate treatment plans
- Identify barriers to successful care, including social determinants of health, affordability concerns, and access challenges
- Partner with the Clinical Risk Lead on escalations and complexity management
- Work closely with Care Coordinators to manage and resolve member cases with exceptional service and documentation standards
- Support continuous improvement initiatives that enhance the member experience and healthcare outcomes
- Maintain accurate and compliant clinical documentation
What We’re Looking For
- High school diploma or equivalent
- Current Licensed Practical Nurse (LPN) or Registered Nurse (RN) license
- Ambulatory care or clinic-based nursing experience
- Strong clinical judgment and ability to multitask effectively
- Excellent communication and interpersonal skills
- High emotional intelligence and the ability to navigate sensitive member interactions
- Strong organizational and problem-solving abilities
- Experience using clinical documentation systems and office productivity tools
Preferred Qualifications
- Experience in medical insurance, chronic case management, or care navigation
- Familiarity with employer-sponsored health plans and benefit structures
Why Avergent?
At Avergent, you’ll be part of a mission-driven team focused on improving healthcare transparency, coordination, and outcomes for members and employers alike. We value collaboration, compassion, innovation, and accountability — and we’re committed to creating a workplace where every team member can grow and make a meaningful impact.
Equal Opportunity Employer
Avergent is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and experiences and provide equal employment opportunities regardless of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
Pay: $30.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
