In support of the university’s mission and objectives, the Senior Director manages the operations of accessibility resources ensuring compliance with the ADA, ADAAA, and Section 504 of the Rehabilitation Act. The Senior Director also provides oversight to the university’s academic support programs. This role drives initiatives that elevate advocacy and awareness of disability and accessibility needs while supporting self-identified students to ensure access. The Senior Director fosters an environment in which students in need of academic or disability services retain at the university and persist to graduation.
Master’s degree in Disability Studies, Higher Education Administration, Special Education, Psychology, Social Work, or related field, required.
5+ years of experience determining reasonable and appropriate academic and non-academic accommodations, required.
Prior experience navigating fundamental alterations requests and complex accommodations requests, required.
Expert knowledge of the ADA, ADAAA, Section 504 of the Rehabilitation Act, FERPA, U.S. Department of Education policies, and the Office of Civil Rights policies.
Must possess high-level expertise in interpreting and applying the ADA, ADAAA, and Section 504 of the Rehabilitation Act, in the higher education setting.
Prior experience providing academic support, outside of the accommodations process, preferred.
Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
Adaptable/Flexibility – Ability to change or adjust to change.
Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
Change Management – Ability to drive and implement change both internally and externally.
Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
Continuous Improvement – Implement or brainstorm ways to optimize a process.
Creativity – Ability to think creatively and design creative solutions to problems.
Develops Others – Ability to promote continuous improvement within teams and/or individuals.
Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
Leadership/Influence – Ability to motivate, coach and develop others, as well as influence a group of people to achieve common goals, and implement university strategies. Strong supervisory skills.
Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
Strategic Mindset – Ability to step out of the everyday details, view the situation from above and provide an objective perspective
Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
Technology – Strong aptitude to learn new technologies as department processes evolve.
