Overview
Join our dynamic hospitality team as a Front Desk Manager, where you will be the welcoming face of our hotel, ensuring every guest experience is exceptional from check-in to check-out. This energetic role demands a proactive leader who thrives in a fast-paced environment, managing guest relations with enthusiasm and professionalism. You will oversee daily front desk operations, coordinate guest services, and lead a team dedicated to delivering memorable hospitality experiences. Your passion for hospitality management and customer service will set the tone for an inviting atmosphere that keeps guests returning time and again.
Responsibilities
- Supervise and coordinate all front desk activities, including reservations, check-ins, check-outs, and guest inquiries
- Lead and motivate front desk staff to deliver outstanding guest services with a focus on hospitality excellence
- Manage multi-line phone systems and ensure professional phone etiquette at all times
- Handle guest complaints and special requests promptly, turning challenges into positive experiences
- Maintain comprehensive knowledge of hotel amenities, local attractions, and services to assist guests effectively
- Foster guest relations by creating a welcoming environment that emphasizes personalized service and attention to detail
- Schedules
Experience
- Proven experience in hospitality management or hotel front desk operations, preferably with Hilton Hotels PEP PMS System.
- Strong background in customer service with excellent communication skills; bilingual or multilingual abilities are highly desirable
- Familiarity with hotel management systems and multi-line phone systems
- Experience with night audit procedures and guest relations management
- Demonstrated leadership skills in supervising front desk teams and managing guest interactions in a fast-paced environment
- Knowledge of hospitality standards, phone etiquette, and guest service best practices
Join us to lead with energy, enthusiasm, and a commitment to delivering unforgettable guest experiences. Your expertise will help create a vibrant atmosphere where every visitor feels valued and cared for!
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
