Assist in managing daily facility operations including housing, intake, medical, food services, and transportation.
Monitor compliance with Performance-Based National Detention Standards (PBNDS).
Coordinate inspections, audits, and accreditation processes.
Support department heads in staffing, training, and performance management.
Foster a culture of professionalism, safety, and ethical conduct.
Lead shift briefings and ensure continuity of operations across all teams.
Ensure detainees receive appropriate services including medical care, legal access, and recreation.
Review and respond to detainee grievances and incident reports.
Promote humane treatment and uphold facility policies.
Assist in preparing reports for client and corporate leadership.
Track key performance indicators and recommend improvements.
Support investigations and implement corrective actions as needed.
Represent the facility in meetings with government officials, contractors, and community stakeholders.
Serve as acting Program Manager during absences or transitions.
Collaborate with legal, HR, and logistics teams to resolve operational challenges.
