ESSENTIAL FUNCTIONS:
- Develop and implement a risk-based audit plan, focusing on regulatory compliance, licensing standards, and agency policies across all sites.
- Facilitate internal and external audits, licensing survey preparation, and corrective action plans
- Prepare clear, actionable reports for cross-departmental teams and senior leadership.
- Support end-users on Electronic Healthcare Record, Scheduling, Pharmacy and other applications to ensure effective software utilization and maximum productivity
- Identify root causes and recommend corrective and preventive measures to enhance safety and service quality
- Liaise between Quality Assurance, Residential Operations, Nursing, Clinical, and other departments to ensure alignment of compliance priorities and consistent implementation of quality standards
- Design, deliver, and evaluate onboarding, annual, and specialized training programs (including Electronic Healthcare Record, Scheduling, and Pharmacy applications) for DSPs and managers.
- Maintain data, track reports, and ensure timely submission to relevant oversight agencies
- Provide guidance, including in-person instruction, e-learning, and hands-on training—to meet diverse learning needs and support effective knowledge transfer
- Collaborate with Day Operations and Organizational Learning department to develop and maintain training materials such as manuals, videos, and assessments tailored to specific roles within program settings
- Address audit findings, compliance gaps, and performance concerns through targeted training, coaching, and follow-up to ensure sustained improvement and adherence to standards
- Regularly visit programs to observe operations, review records, and ensure best practices are implemented.
- Assist with compliance reporting and other documentation as requested by management.
QUALIFICATIONS:
- Bachelor’s degree in human services, social work or a related field or equivalent work experience preferred
- Minimum of 3–5 years’ experience in human services, quality assurance, or program management and auditing
- Knowledge of DDS regulations and best practices for individuals with developmental/intellectual disabilities
- Strong analytical, and problem-solving skills
- Solid technical background with an ability to give instructions to a non-technical audience
- Excellent written and verbal communication skills required.
- Experience with training development and coordination, data analysis, and quality improvement initiatives preferred
- Strong proficiency with Microsoft Office
- Qualifying criminal background screening
This is an hourly, full time position, with a range of $26.44 to $28.84 per hour and is based in the Delta Projects’ office.
For Specific Location and Shift Details, please go to: https://www.indeed.com/jobs?q=Delta+Projects&l=&from=searchOnHP&vjk=4c3af0affada71f0
