Who are we?
Catholic Near East Welfare Association (CNEWA) has been a lifeline for the vulnerable throughout the Middle East, Northeast Africa, India and Eastern Europe for 100 years.
Founded by Pope Pius XI in 1926, CNEWA works for, through and with the Eastern Catholic churches to identify needs and implement solutions.
Collaborating with the many peoples of these churches, CNEWA connects you to your fellow human beings in need, such as forming priests to serve the people of God in Egypt; providing irrigation to farmers in southern Lebanon; teaching underserved children in Ethiopia; educating sisters in India; rushing emergency relief to displaced Middle East families; counseling war-scarred children in Gaza. Together, we build up the church, affirm human dignity, alleviate poverty, encourage dialogue — and inspire hope.
About the position:
CNEWA is currently seeking a dedicated donor services assistant that will provide exceptional service to our donors and the general public. As a mission based organization, we believe our donors are the key to moving our mandates forward in helping others around the globe. The donor services assistant will astutely handle and respond to donor inquiries, questions and assist with general support services. Reporting to the Manager of Donor Services & Gifts Processing, the donor services assistant is required to maintain a high standard of integrity and excellence in all internal and external communications and relationships.
Key Qualifications:
- At least 2 years’ experience in providing high-quality customer service, preferably in the nonprofit sector.
- Excellent ability to write, edit and customize correspondence to donors.
- Excellent communication skills both verbally and written.
- Must be patient and troubleshoot donor questions or inquiries with professionalism and diplomacy.
- Excellent interpersonal skills with the ability to contribute as team member.
- Proficiency in working with databases and CRM platforms.
- Should possess inclusive worldview and an understanding of the social, religious, cultural and political environments of the countries and people served by CNEWA are a very strong plus.
- Bi-lingual abilities in both English and Spanish are preferred.
- Minimum of Associate's degree is preferred.
Primary responsibilities include, but are not exclusive to:
- Provides exemplary customer service for donors and the general public, exercising considerable use of tact, diplomacy, discretion and judgment, in handling sensitive information.
- Professionally respond and direct all calls, emails and visitors to CNEWA in a warm, courteous and efficient manner. Screens incoming phone calls and emails.
- Assists in expeditiously answering donor requests by telephone, e-mail, web and letters in an articulate, heartfelt and mission driven manner.
- Personalizes donor acknowledgement letters as required.
- Assists with donor recognition activities when required, including but not limited to the preparation of birthday cards, donor milestones outreach, donor events, special notes and reports that demonstrates the significance and impact of donor gifts when requested.
- Enters data into CRM software and donor databases.
How to apply:
If you share these interests and a passion for advancing CNEWA’s humanitarian and pastoral programs, please forward your cover letter, resume and salary requirements. CNEWA is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Follow us on Facebook, Twitter, YouTube and Instagram. We bring our world into your world online and in social media every day.
Pay: From $35,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
