We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
Required Qualifications*-
Bachelor's Degree or equivalent
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12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
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Minimum of 5 years of Mortgage Default Experience
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Minimum of 5 Years of Mortgage Subservicing Experience
Additional Qualifications
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Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
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Running servicing operations and establishing an end to end servicing oversight control for a bank.
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Strong leadership, communication, and analytical skills.
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Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
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Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
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Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
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Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
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Strong quantitative, governance, and analytical abilities
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Ability to solve complex problems and drive structure through ambiguity
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Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
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Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $53.56- $91.22 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
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Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
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Generous 401(k) company matching contribution
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Career Development through Tuition Reimbursement and other internal upskilling and training resources
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Valued Time Away benefits including vacation, sick and volunteer time
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Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
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Career Mobility support from a dedicated recruitment team
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Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
