Rad Air Assistant Managers act as the customer service point of contact for our clients and assist the Service Manager/Owner in daily shop tasks as needed.
- Answer phones during business hours to assist clients with appointment scheduling, provide business information (location, hours, etc.) and address general inquiries.
- Greet walk-in clients in a polite, professional manner and collect information related to their service visit and their vehicle’s issue.
- Review repair orders with clients and secure approvals to proceed with repairs.
- Process loaner vehicle paperwork and walk clients through loaner car process and loaner car operation.
- Enter new client data into our Point of Sale system, Tekmetric.
- Contact clients via phone and text with updates on the status of their vehicle’s repairs.
- Perform vehicle delivery process with client which includes collecting payment, explaining services performed, reviewing warranty coverage and showing old parts.
- Maintain a clean client-facing reception area at all times.
- Respond to Google Reviews in a timely fashion.
- Shuttle clients to home/work as needed.
- High school diploma or equivalent required.
- College degree is a plus.
- Excellent communication and organizational skills.
- Professional, compassionate, and patient demeanor.
- Problem solving/critical thinking skills.
- Clean driving record
