JOB DESCRIPTION
Year-Round Associate
SUMMARY
Provides outstanding customer service to customers following HoneyBaked’s sales and service processes. Prospect and reach out to local businesses for B2B Catering/Gifting Sales. Assists with food preparation, including lunch, catering and retail ham and turkey. Maintains store cleanliness and merchandising standards.
This role has a strong focus on catering sales by cold-calling and email outreach.
ESSENTIAL FUNCTIONS
- Follows HoneyBaked sales and service process to assist phone customers, catering customers, in-store lunch customers and in-store retail customers.
- Consistently provides excellent customer service in a friendly and polite manner. Responds positively to customer requests or comments.
- Demonstrates superior product knowledge and effectively articulates product features and benefits.
- Drives add-on sales through suggestion selling.
- Follows all cleanliness and food safety processes and guidelines.
- Prepares food according to HoneyBaked’s processes and food safety and product quality standards.
- Takes initiative and remains productive throughout entire shift and takes responsibility for activities within his/her control.
- Consistently follows all processes and procedures to standard.
- Strictly adheres to HoneyBaked’s safety, security and respectful workplace policies and procedures. Living the company values every day.
- Consistently reports to work on time and in proper dress code.
- Complies with company standards.
- Performs other duties as assigned by the store management team.
SUPERVISORY RESPONSIBILITIES
This position has no direct reports.
EXPERIENCE REQUIREMENTS
- Prior customer service or food preparation experience preferred.
- Must be 16 years old or older.
PHYSICAL DEMANDS
Most all of the time is spent sitting in the same position or standing/walking. There is some requirement to lift or handle material and/or equipment of moderate weight (up to 50 pounds).
WORK ENVIRONMENT
- Requires working directly with Customers.
- Physical dexterity and mobility to perform demands of the job including working with hot torch, slicing machines.
- Requires bending, stooping, standing for long periods, twisting and lifting products and supplies. Ham production associates required to lift up to 65 pounds.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Physical Setting:
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
