Position Overview
As an Account Manager, you will serve as the primary point of contact for customers and large-scale design projects, ensuring a seamless experience from initial inquiry through order delivery. You will represent the Moore & Giles brand with professionalism, responsiveness, and a commitment to excellence in customer service.
Key Responsibilities
- Serve as the lead customer service partner for large-scale design projects across hospitality, residential, automotive, aviation, and other leather-focused divisions.
- Manage order entry accurately and efficiently, ensuring precision from submission through fulfillment.
- Partner with leadership to develop, refine, document, and improve Account Manager standard operating procedures (SOPs).
- Deliver exceptional customer service across phone, email, and live chat channels.
- Collaborate with internal teams and independent sales representatives to support lead conversion and create a seamless customer journey.
- Respond promptly and accurately to inquiries regarding pricing, inventory availability, product alternatives, order status, shipping, and tracking.
- Communicate clearly and proactively, anticipating customer needs and next steps.
- Identify and resolve potential issues before they impact the customer experience.
- Educate customers on products, applications, and solutions to help meet project goals.
- Continuously seek opportunities to improve processes, grow business, and enhance customer satisfaction.
Skills & Competencies
- Strong communication skills with a proactive sense of urgency.
- Excellent organization and time-management abilities.
- Ability to successfully manage multiple priorities in a fast-paced environment.
- Solutions-focused mindset with strong problem-solving capabilities.
- Self-motivated and able to work independently while contributing to team success.
- Adaptable, flexible, and collaborative.
- Strong project management skills with exceptional attention to detail and follow-through.
- Proficiency with Microsoft Office Suite and the ability to quickly learn new systems and technologies.
Qualifications
- 3–5 years of account management, customer success, customer service, or related experience preferred.
- Bachelor's degree preferred.
- Experience supporting design, hospitality, luxury products, manufacturing, or project-based industries is a plus.
Why Moore & Giles?
We offer a comprehensive benefits package designed to support the health, wellness, and professional growth of our employees:
- Company-paid employee medical coverage
- 50% employer-paid dependent medical coverage
- Dental and vision insurance
- Life and disability insurance
- 401(k) with company match
- Paid holidays and generous paid time off
- Paid parental leave
- Employee Assistance Program
- Professional development assistance
- Wellness program
- On-site gym and paid workout time
- On-site nurse
- Sam's Club membership
- Employee discount programs
- And more
Work Location
Moore & Giles Headquarters
Forest, Virginia 24551
This position is full-time and onsite/remote hybrid.
Requirements
- Ability to reliably commute to Forest, VA 24551.
- Candidates relocating to the area must be able to relocate prior to the start of employment.
Pay: $50,000.00 - $65,920.16 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Work Location: In person
