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Responsible for supporting the daily operations of University Physicians Patient Accounts by performing a variety of administrative and revenue cycle functions that promote efficient billing workflows and high-quality customer service.
Primary responsibilities include completing pre-bill edits, coordinating task assignments, preparing daily reports and departmental communications, processing post-service medical records requests, and indexing documentation to ensure accurate and timely record management.
This position is expected to monitor and analyze daily workflow trends, identify recurring issues and opportunities for process improvement, and proactively communicate findings and recommendations to the supervisor. Trend analysis may include, but is not limited to, pre-bill edits, medical records requests, documentation deficiencies, workflow inefficiencies, payer requirements, and other operational activities that impact revenue cycle performance.
The role also provides support for insurance follow-up, denial resolution, appeals, claim corrections, and other accounts receivable activities as needed.
Maintains compliance with University Physicians policies, HIPAA, Medicare, and payer requirements while collaborating with team members to improve operational efficiency, reduce rework, and optimize reimbursement.
