Title: Transportation Manager
FLSA Status: Exempt
Classification: Administrative Support
Immediate Supervisor: Director of Operational Services
Job Summary: This position is responsible for managing the district’s student transportation program and acting as a liaison between families and the transportation company.
Hiring Specifications:
Education
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High school diploma or equivalency
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Additional training or education in logistics preferred
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Bachelor’s degree, preferred
Certification
Experience
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Experience in student transportation preferred
Skills, Knowledge & Abilities
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Strong organizational skills
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Commitment to accuracy and accountability
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Strong oral and written communication skills
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Demonstrable problem solving ability
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Ability to work effectively, cooperatively and respectfully with staff, parents and community members regardless of race, creed, color, gender, sexual orientation, gender identity, ethnic/national origin, religion, marital status, age, socio-economic status or disability
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Ability to recognize sensitive issues and maintain confidentiality
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Ability to handle adversity in an effective manner
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Knowledge of DOT regulations
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Knowledge of transportation requirements for special needs populations
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Ability to meet deadlines in a timely manner
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Ability to handle crises and work well under pressure
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Ability to work independently
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Ability to work extended or adjusted work hours when needed, including occasional nights and weekends
Technology Requirements
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Ability to learn new computer software/applications
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Word processing skills
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Spreadsheet skills
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Electronic presentation skills
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Web navigation skills
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E-mail management skills
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Knowledge of computer-related storage devices
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Knowledge of computer security expectations
Supervision of Others:
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District Monitors and Drivers
Personal Contacts:
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Building administrators, secretaries and Student Services staff
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Bus service personnel
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Parents/Guardians
Job Duties:
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Collaborates with the district transportation vendor on bus route scheduling, distribution of route materials.
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Develops, maintains and monitors a record keeping system for routing issues, concerns and changes.
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Assists district router with routing issues, concerns or changes as needed.
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Compiles information and files non-public student transportation claims.
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Compiles information and files annual transportation reports with the Department of Education.
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Compiles information for Board meetings.
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Coordinates with Student Services for summer school bus transportation.
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Coordinates the communication of bus route materials for the start of the school year.
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Communicates with families and the community in the event of route disruption.
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Investigates and resolves parent and staff complaints.
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Handles calls from parents regarding Durham issues involving staff or safety concerns.
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Communicates with parents, staff, students and Durham employees in a respectful manner.
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Informs the Director of Operational Services and Superintendent of potential problems or unusual events in a timely manner.
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Monitors bus schedules (including riding routes) for on-time deliveries, late arrivals or other issues and adjusts routes as necessary.
- Records and reviews data on Durham staffing complaints including timing of bus routes (on time vs late)
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Reviews video footage as needed surrounding complaints from Durham, district or parents.
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Communicates with Durham to ensure day-to-day operations run smoothly.
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Ensures safe, efficient, effective and responsive transportation service is being provided.
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Reviews billing of hours to ensure expenditures are accurate.
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Communicates with school building administration on timing issues with buses or any other issues as needed.
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Coordinates with Dispatch to establish route standards for time and miles.
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Works with bus service personnel to identify and address issues with bus routes and service.
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Collaborates with Durham to resolve routing issues efficiently and effectively.
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Ensures accurate and timely communication of bus routes to all stakeholders.
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Provides assistance as needed for scheduling athletic, activity and special event buses.
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Investigates other transportation options for field trips or after hours activities as needed.
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Responds to emergency situations on the road as they arise, coordinating alternate transportation as necessary.
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Communicates with the School & Community Relations Department on any district transportation accidents and follows district/department protocols as necessary.
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Ensures compliance with special needs students’ transportation requirements.
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Coordinates with other districts and communities as necessary.
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Investigates new transportation options and collaborates with outside agencies as needed.
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Researches, learns and implements new student transportation concepts and best practices.
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Explores training opportunities for transportation drivers and monitors.
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Monitors operations to ensure efficient performance in compliance with the regulations, policies, guidelines and procedures.
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Analyzes district transportation needs and recommends ideas for developing, implementing, improving or expanding existing transportation services, programs and policies.
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Prepares and maintains all required reports and records.
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Oversees district van drivers, monitors and athletic drivers to ensure safe and efficient operations.
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Coordinates coverage to fill transportation positions when staff absences occur to maintain uninterrupted services.
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Manages and coordinates district vehicle inspections to ensure compliance with the Department of Education (DOE) regulations and requirements.
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Performs other duties as assigned or as requested by the District.
Physical Requirements:
J.
Carrying
Up to 25 lbs.
K.
Manual Dexterity Tasks
Extremes in temp/humidity
X
Additional requirements: Successful completion of post-offer drug screening and physical as well as background check.
Terms of Employment: Twelve-month contract per Board policy and administrative guidelines.
Date Last Revised: 5/19/2026
