Work From Home on Monday, Thursday, and Friday. Work in the Irvine office on Tuesday and Wednesday.
As a Customer Service Representative, you will be responsible for delivering outstanding customer service and resolving inquiries through various communication channels. You will play a crucial role in building and maintaining positive customer relationships, ensuring customer satisfaction, and contributing to the overall success of our organization.
Reporting directly to the Sales and Service Supervisor, this role will collaborate closely with inside sales and technical sales support teams. The ideal candidate will demonstrate a strong sense of ownership, urgency, solution-oriented thinking, collaboration skills, and accountability.
General Duties and Responsibilities:
- Efficiently process and manage orders with a commitment to achieving same-day turnaround without compromising on quality.
- Foster positive relationships by proactively identifying customer needs, conducting thorough issue research, resolving customer concerns, and delivering solutions promptly, all while embodying a customer-centric attitude and demonstrating empathy.
- Sustain high levels of customer satisfaction and loyalty even in challenging interactions by employing exceptional conflict resolution skills.
- Effectively communicate and collaborate across departments to ensure the provision of accurate and up-to-date information, both internally and to our valued customers.
- Collaborate in gathering critical information essential for the continuous enhancement of our customers' experience and driving company strategy.
- Adhere to established customer service processes and guidelines to ensure consistency and quality in service delivery.
- Participate in ongoing training and development programs to enhance customer service skills.
- Collaborate with colleagues and other departments to share customer insights, feedback, and improvement suggestions.
- Work as part of a cohesive team to achieve departmental and organizational goals.
- Achieve individual and team objectives for service, productivity, and quality to ensure the delivery of high-performance results aligned with organizational goals.
Required Knowledge, Skills, Abilities and Personal Traits:
- Display strong communication skills (written and verbal), active listening skills, and interpersonal skills.
- Showcase proficiency in computer skills, particularly in Microsoft Word, Excel, and Outlook, demonstrating the ability to use multiple programs concurrently.
- Familiarity with CCaaS (Contact Center as a Service) platforms is essential to ensure effective and seamless utilization of technology in daily operations.
- Embrace challenges with a proactive and open mindset, continuously seeking to expand knowledge and skills to contribute positively to the evolving needs of the role and the organization.
- Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment.
- Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
- Display a curious mind with a natural aptitude for learning.
- Reliable, dependable, and highly organized with strong time management skills.
- Task oriented with an attention to detail.
Education and/or Experience:
- 1-2 years minimum in a high paced customer facing sales or service environment.
- Preferred experience in seamlessly interacting between multiple brands and managing various internal systems, including Enterprise Resource Planning (ERP) systems
- High School Diploma required with college degree preferred.
- Technology related B2B experience preferred.
Job Types: Full-time, Contract
Pay: Up to $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: Hybrid remote in Irvine, CA 92614
