Education Level
Education Details
Required/Preferred
High School Diploma or GED Equivalent
Required
Associate's Degree
in Computer Science or related field
Preferred
Licenses and Certifications
Licenses and Certifications
Licenses and Certifications Details
Time Frame
Required/
Preferred
DL NUMBER - Driver License, Valid and in State
Valid State Issued Driver’s Licence and approved NMHS driving record
Required
Number of Years
Work Experience Details
Required/
Preferred
1-3 years
Minimum of 3 years experience in IT Service Desk Role
Required
Knowledge Skills and Abilities
Knowledge, Skills, Abilities
Required/Preferred
Proficiency
Working knowledge of installation, set-up, and modification of Windows Operating Systems, end user devices and communication equipment
Required
N/A
Strong organizational and communication (written and verbal) skills
Required
N/A
Effective interpersonal skills
Required
N/A
Identifies issues and resolves in an accurate and efficient manner
Required
N/A
Works independently and in a team setting
Required
N/A
Must be customer service oriented
Required
N/A
Must have excellent customer service skills
Required
N/A
Must have strong written and verbal communication
Required
N/A
Must convey a high degree of professionalism and confidentiality
Required
N/A
