Job Summary
Icebox Cryotherapy Studio is seeking an energetic, service-driven Dual Lead Wellness Coordinator to join our team. This full-time role functions as the Assistant Manager of two Icebox studios and is essential to delivering the elevated client experience Icebox is known for.
As a key leader, you will support overall studio operations, coach and guide the teams, assist with hiring, manage daily workflow, and help uphold brand standards. You will also play a major role in driving membership growth, revenue goals, and creating a positive, high-performance culture centered around wellness and exceptional service.
You will work closely with — and receive ongoing support from — your Regional Manager, who will assist in leadership development, studio operations, and performance accountability.
Key Responsibilities
Studio Leadership & Team Management
Help manage and train the studio teams, including training, scheduling support, daily task management, and performance accountability.
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Assist with interviewing and hiring new team members to build a strong, service-focused studio staff.
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Foster a high-energy, motivating studio culture through team engagement, contests, and incentives.
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Lead by example through hands-on participation in all studio activities.
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Maintain a clean, organized, and efficient studio environment.
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Client Experience
Uphold and reinforce Icebox brand standards and culture across all client touchpoints.
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Build strong relationships with clients to personalize their experience and enhance retention.
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Educate clients on Icebox services and wellness benefits.
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Deliver the highest level of hospitality and customer care.
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Sales & Performance
Support and help execute an effective sales process, including lead generation, membership conversion, and revenue goal achievement.
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Coach teammates on sales best practices and service recommendations.
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Track KPIs and partner with the Regional Manager to continually improve studio performance.
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Collaboration with Regional Manager
Work closely with the Regional Manager on operational execution, team development, and studio performance.
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Participate in leadership check-ins, receive coaching, and help implement directives and studio-wide initiatives.
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Qualifications
- Manager or leadership experience strongly preferred.
1–2 years of sales experience required (wellness, fitness, spa, or membership-based sales a plus).
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Demonstrated ability to lead a team and support operational excellence.
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Strong work ethic, integrity, and polished professional demeanor.
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Excellent verbal and written communication skills.
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Ability to multitask, problem-solve, and support both client and staff needs.
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Proficient in MS Office (Excel, Word) and comfortable with studio software systems.
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Passion for wellness, fitness, recovery, or health-focused lifestyles.
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Schedule
5–8 hour shifts
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Studio open 7 days a week
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Flexibility to work weekdays, evenings, and weekends
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Benefits & Perks
Comprehensive training provided
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Employee discounts on services and retail
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Bonus opportunities
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Commission pay
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Flexible scheduling
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Additional wellness perks
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About Icebox
Icebox Cryotherapy Studios is a rapidly growing franchise brand redefining cold therapy. We specialize in athletic recovery, pain management, wellness, and skin health within a modern, spa-like environment. Our minimalistic service menu makes cutting-edge cold therapy simple, effective, and accessible.
At Icebox, our mission is clear: to create healthier, happier communities — one freeze at a time.
