Primary Responsibility:
Manages carriers in determining the best shipping solution balancing price, service, and carrier availability. Manages carrier performance to maintain a minimum of 95% on-time delivery using effective problem-solving skills.
What You’ll Do:
- Consolidate, cube and route orders to maximum service standards and margins where required.
- Assess carriers and determine the best solution to route orders to maximum service standards and margins when required.
- Manage and review new customer orders/requests and manual data entry of orders when required.
- Coordinate with shippers’ customer service representatives on exceptions, rush orders and order changes.
- Proactively provide problem-resolution for customers, warehouses and carriers.
- Manage carrier performance to maintain a minimum of 95% on-time delivery performance levels.
- Solicit and develop new carrier base.
- Establish dedicated and committed carrier requirements for peak seasons.
- Negotiate spot rates with customers and carriers.
- Escalate issues to management as appropriate.
- Maintain on-going communication with shipping facilities and carriers to ensure proper execution.
- Other duties as requested.
What Experience and Education You Need:
- 2-5 years transportation and dispatch experience; or equivalent combination of education and experience.
- College degree a plus.
- Computer literacy: Microsoft Office and AS/400 experience preferred.
What Could Set You Apart:
- Excellent communication skills.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Ability to handle multiple tasks at the same time.
- Flexibility and initiative.
- Knowledge of national geography a plus.
- Must be detailed-oriented and possess the ability to handle multiple tasks at the same time, efficiently and effectively.
- Excellent communication skills both verbal and written.
- Strong problem-solving skills, demonstrates a sense of urgency, consistently delivers on commitments, and takes initiative.
- Ability to make decisions and stand behind decision made.
- Ability to perform well under pressure and in a high-volume and changing environment.
- Flexibility and initiative.
- Strong customer service orientation.
Physical Requirements:
- Requires the ability to sit for long periods of time, with frequent interruptions.
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
- Requires manual dexterity with normal hand and finger movements for typical office work.
- Talking, hearing, and seeing are important elements of completing assigned tasks.
- May require travel by automobile and airplane up for business.
- May require a visit facility operations in temperatures at or below freezing.
- May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.
- Requires the use of various electronic tools.
- Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes.
- Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
