At Twin Cities Management, we drive sales growth for clients through results-oriented, communication-based strategies. Our goal is to help business customers identify the right products and solutions that meet their needs while ensuring a positive customer experience at every stage of the sales process. From the initial consultation to post-sale support, our Customer Support Specialists are committed to creating meaningful connections, simplifying the buying journey, and generating client loyalty.
In this Customer Support Specialist role, you will learn how to engage with B2B customers, learn their needs, and provide sales solutions that align with their goals. Continuous professional development will allow you to build on the skills you already possess and combine them with client knowledge to create a seamless, confident experience.
Responsibilities of the Customer Support Specialist:
- Work directly with business decision makers to understand their communication needs and present applicable AT&T solutions that align with their goals
- Confidently guide customers through the sales process, ensuring accuracy, clarity, and professionalism
- Build long-term customer relationships by providing proactive follow ups, addressing any post-sale questions, and ensuring ongoing satisfaction with AT&T services
- Collaborate with Customer Support Specialists to meet and exceed individual and group sales targets while maintaining a strong focus on customer care and retention
- Identify potential opportunities for business customers to upgrade or expand their service plans, contributing to both customer business success and overall sales growth
- Maintain a professional and approachable demeanor in all interactions, representing AT&T’s brand values with integrity and enthusiasm
Customer Support Specialist Qualities:
- Strong written and verbal communication skills with the ability to engage customers and convey information clearly and confidently
- Reliable, organized, and able to manage multiple Customer Support Specialist duties throughout the day
- Comfortable interacting directly with business customers and client management
- Professional, positive, and coachable mindset with clear problem-solving abilities
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
Work Location: In person
