Hargo Appliance is looking for a dedicated hard-working employee to become part of our team
Appliance Customer Service Representative / Parts Associate is a full-time position.
Job Duties & Responsibilities:
- Greet customers in person and over the phone in a professional and friendly manner
- Answer customer questions regarding appliance repairs, parts availability, pricing, and scheduling
- Assist customers in identifying and ordering correct appliance parts using model and serial numbers
- Process parts orders, special orders, returns, exchanges, and payments accurately
- Communicate with customers regarding order status, shipping updates, and backordered parts
- Schedule service appointments and coordinate technician routes when needed
- Create and update customer accounts, invoices, and work orders within company software systems
- Maintain accurate documentation of customer interactions, repair notes, and warranty information
- Assist with warranty claim processing and verify customer coverage when applicable
- Receive, label, stock, and organize appliance parts and inventory shipments
- Monitor inventory levels and report low stock or discrepancies to management
- Work closely with technicians, vendors, and manufacturers to ensure timely and accurate service
- Handle customer concerns and resolve issues professionally while maintaining a positive customer experience
- Keep the showroom, parts counter, and work areas clean and organized
- Follow company procedures regarding cash handling, paperwork, and customer communication
- Support team members with daily operational tasks and maintain a strong attention to detail
- Maintain knowledge of appliance brands, common parts, and basic troubleshooting procedures
- Ensure all customer interactions reflect company standards for professionalism and service
- Lifting up to 50 pounds
Preferred Skills
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Strong computer and data entry skills
- Strong organizational skills and attention to detail
- Knowledge of appliances, parts lookup systems, or warranty processes preferred
- Ability to work independently and as part of a team
Job Type: Full-time
Pay: $35,000.00 - $37,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
