Arcade Night Manager

Showboat Hotel & Island Waterpark
Atlantic City, NJ

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Job Details

Full-time
$22 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Serving clients
In-person customer service
Workplace dispute resolution

Full Job Description

Summary of Position

Responsible for overseeing all evening and late-night operations to ensure a safe, energetic, and smoothly run arcade environment. This role serves as the Manager on Duty (MOD) throughout each assigned shift, is responsible for staff leadership, guest satisfaction, cash handling, facility oversight, and incident management during peak and after-hours operations.

Organizational Relationships

Reports to:

Sr. Arcade Manager

Supervises:

Arcade Supervisors

Qualifications and Skills

Must be 18 years of age or older
Ability to read, write, speak, and understand English
Strong leadership, decision-making, and conflict-resolution skills
Inventory management and basic financial tracking experience
Ability to multitask in a fast-paced environment
Excellent customer service and communication skills
Active, hands-on MOD role requiring continuous floor presence
Work flexible schedule including nights, weekends, and/or holidays as needed

Education and Experience

High School diploma/GED or equivalent education
Previous experience in arcade, entertainment, hospitality or retail management preferred
Demonstrated ability to act as sole MOD when assigned
Bilingual preferred, but not required

Duties and Responsibilities

OperationsGuest Experience:

Serve as Manager on Duty (MOD) for the full duration of scheduled shift

Supervise, train, schedule, and coach arcade staff

Manage all nightly arcade operations, ensuring games, attractions, and common areas are clean, functional, and welcoming
Monitor guest flow, crowd behavior, and floor activity to maintain a fun and safe atmosphere
Resolve guest concerns promptly and professionally, escalating issues when necessary

Ensure all safety procedures, policies, and emergency protocols are followed

Staff LeadershipSupervision:

Actively lead the floor as MOD during peak and non-peak hours

Supervise night-shift employees including arcade attendants, party hosts, cashiers, and security (if applicable)
Assign duties, monitor performance, and provide real-time coaching
Address attendance, conduct, and performance issues according to company policy
Serve as the point of authority during night operations

Cash HandlingReporting:

Oversee cash drawers, card systems, and game revenue during night shift.

Ensure accurate end-of-night cash counts, deposits, and reports
Investigate and document discrepancies or irregularities

FacilityEquipment Oversight:

Ensure arcade games and equipment are operating properly; report or escalate technical issues to Arcade Technicians and Operations Manager

Coordinate minor troubleshooting and communicate repair needs to maintenance teams

Conduct nightly walkthroughs to ensure cleanliness, safety, and compliance

SecurityIncident Management:

Handle guest incidents, disputes, and behavioral issues calmly and professionally

Enforce rules related to conduct, age restrictions, and closing procedures
Document incidents and communicate details to upper management

Closing Duties:

Oversee nightly closing procedures, including staff checkout, facility lock-up, and alarm systems

Ensure the arcade is secured and ready for the next business day
Submit nightly reports to management if needed

Performs other related duties as assigned by Management

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

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