ReNew is an established south-eastern regional company that has received repeated national recognition for excellence in service and innovation. Our business is largely recession proof, and we have an average employee tenure of over 4 years. Our company is growing at a fast pace, and we are looking to add on to our team by hiring for Field Service Representative. This position is a crucial part of our logistics and customer service, and we often promote from this role into management positions. Our company is in the Insurance Restoration industry, and we help victims of fire, water or vandalism claims, by restoring the clothing and fabric items from their site. As a Field Service Representative, you will be the first representation of our company to our customers, and you would be responsible for developing and maintaining customer relationships, setting and maintaining expectations with each customer of what they can count on from our company, listening to our customers needs, and providing a service to them by inventorying and packing out all of the clothing and fabric items from their home that were affected by the loss, as well as delivering the restored items back to their home. You would be responsible for driving a company owned vehicle to and from several customer stops throughout the course of the day, as well as lifting, carrying and walking clean products into and soiled products out of customers’ homes. You would also be responsible for customer satisfaction, by responding to customer inquiries and requests, as well as proactive problem solving.
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Flexible Schedule
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Clean driving record
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Excellent communication and written skills
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Ability to listen and accommodate others
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Desire to help people
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Ability to lift and carry up to 20-25 lbs on a consistent basis
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High level of attention to detail
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Ability and flexibility to work in challenging environments, that would include patiently working with emotional customers, working in a smoky or dirty environment, working in hot or cold conditions
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401k savings plan available from day 1 of employment
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Health insurance coverage
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Supplemental insurance benefits such as vision, dental, life insurance options
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Paid vacation and paid holidays
If you think this position may be a fit for you, please initiate the application process by contacting us at 800-732-0837.
