Responsible for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty revenues.
-
Have a complete understanding with and follow up all manufacturer and after-market warranty company policies and procedures.
-
Establish and maintain productive relationships with the manufacturers designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business.
-
Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
-
Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
-
Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
-
Flag the appropriate technicians for the hours earned on the operations they performed.
-
Check each repair order against the vehicles service history to avoid making duplicate claims.
-
Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and/or technical staff.
-
Report to management any abuses or fraudulent manipulation of warranty claims.
-
Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
-
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and/or vehicle delivery.
-
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
-
Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
-
Maintain a record of all claims submitted, returned/rejected or paid and their current status.
-
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
-
Provide a weekly report to the service manager regarding claims status.
-
Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
-
Arrive and depart work at the hours designated by service management.
-
Report to management any condition or situation that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers.
-
Maintain a high level of personal grooming, hygiene and dress consistent with the duties of the position.
-
Performs other duties as assigned.
Benefits:
-
401(k)
-
401(k) matching
-
Dental insurance
-
Employee assistance program
-
Employee discount
-
Flexible spending account
-
Health insurance
-
Health savings account
-
Life insurance
-
Paid time off
-
Retirement plan
-
Vision insurance
Schedule:
-
Monday to Friday
-
Overtime
-
Weekend availability
Experience:
-
Automotive Warranty: 2 years (Preferred)
