Description:
Founded in 1983, wenglor is a Germany based company with subsidiaries in several countries. The world’s first Red Light Sensor with Background Suppression comes from wenglor. We develop intelligent sensor technologies as well as safety and image processing systems with state of the art communication standards for industries around the world. As a result, renowned automotive, food companies, pharmaceuticals business, machine manufacturers and several other lines of businesses place their faith in our products.
We are currently seeking a Technical Support candidate that will report to our US headquarters in Beavercreek, Ohio.
Responsibilities:
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Provide technical support on all products
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First contact for technical questions
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Analyze and design product system layout for customers
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Prepare presentations for internal and external training
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Responsible for providing on-site pre and post sales technical support
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Visit potential clients along with account managers to assist in gaining clients through providing technical answers and advice.
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Assists with customer quotation when needed
Requirements:
- Demonstrate the ability to manage multiple projects, effectively prioritize workload and be committed to continuous process improvement.
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PLC programming or deep experience working with PLCs (preferred)
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Mechatronic background (preferred)
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Ability to work cooperatively and effectively with others to set goals, resolve problems; ability to undertake self-directed tasks when necessary.
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Ability to anticipate, understand and respond to the needs of the Customer to meet or exceed expectations.
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Extensive knowledge of windows software include Open Office products
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Practical experience in industrial automation (preferred, not required)
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Knowledge of PLCs, fieldbus, and other industrial automation products and components.
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Strong Math Skills (Able to do unit conversions) (Able to do calculations requiring Algebra and Trigonometry)
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Basic programming skills (Knowledge of C/C++, HTML, scripting language, creating Excel Formulas, etc) is a plus
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Excellent verbal and written communication skills.
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Good organizational skills in order to manage a variety of different tasks.
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Willingness to travel intensively if needed (expected is 50% of the time)
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Ability to travel internationally for technical training provided by our headquarters
