About the Job
Required Skills :
- Adapt in Client Services, Business Consulting and Global Delivery of IT Solutions with experience in IT strategy, application / service delivery, leading and building high performance teams and delivering growth.
- Align customer and business strategies to help achieve desired results for customers through technology innovation and enablement of value creation for organizations.
- Ability to build and maintain strong, positive relationships with clients.
- Work with cross-functional teams to develop and deliver customized solutions that meet customer needs and enable global delivery teams by providing optimal delivery solutions.
- Ability to identify growth opportunities and anticipate market trends.
- Driving revenue growth through consultative selling and strategic proposals
- Expert in virtual presentations and digital communication platforms
- Familiarity with latest technology and changes in market
- Coordinating internal teams to ensure timely delivery of services
- Should be problem solver, have creative approaches to client challenges and have ability to thrive in fast-changing environments.
Roles & Responsibilities :
- Serve as the primary point of contact for clients.
- Develop and execute account strategies aligned with client goals.
- Identify growth opportunities and create plans for upselling and cross-selling.
- Drive joint business planning and strategic value alignment.
- Collaborate with different service practices/horizontals within the organization to drive solutions contextual to the customer
- Sales management through rigor in review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis
- Lead large RFPs and proactive proposals
- Collaborate with other horizontals of TCS to penetrate new areas, and drive growth in existing areas where TCS has business
- Pipeline creation through proactive thought papers, PoVs aligning to the industry trends
- Make Cold calls to clients, generate leads and follow up
- Managed Portfolios and Customer Relationships including Sr. Management
- Oversee service delivery and ensure SLA compliance.
- Manage escalations and risk mitigation.
- Own contracts, invoicing, and financial governance for client accounts.
Generic Managerial Skills:
Communication Skills
- Strong verbal and written communication for client interactions, presentations, and reporting.
- Ability to articulate complex ideas clearly and persuasively.
Sales Proficiency
- Expertise in the sales cycle: prospecting, pitching, negotiating, and closing deals.
- Deep product knowledge to articulate value propositions effectively.
Client Relationship Management
- Building trust and rapport with clients.
- Active listening and empathy to understand client needs and deliver tailored solutions.
Strategic Planning & Analytical Skills
- Ability to develop account strategies aligned with business goals.
- Use of data analysis for forecasting and identifying growth opportunities.
Negotiation & Persuasion
- Skilled in negotiating contract terms while maintaining positive client relationships.
- Persuasive techniques to influence decision-making.
Goal Orientation Focus on meeting and exceeding targets.
Leadership skills
Salary Range: $148,800 - $201,000 a year
#LI-MG2
