Support Desk Engineer
Our Team is Growing!
Burk I.T. is looking for a new engineer to join our existing client-centric support desk team. Though I.T. experience is an important factor, this job centers around great customer service, strong communications skills and a willingness to go the extra mile to ensure the client is happy. We are looking for candidates with integrity, reliability, flexibility and a positive attitude!
This job involves both office-based support duties as well as travel in and around the Tri-Cities region visiting client sites, delivering and installing equipment, and supporting both general and advanced client I.T. needs.
Other relevant skills include:
- Microsoft server and desktop operating system knowledge and experience (Windows 11, Server 2016/2019/2022, Microsoft 365/Azure/Intra ID)
- Apple MacOS knowledge and experience
- Desktop peripherals knowledge and experience (printers, scanners, etc.)
- Fundamental computer networking knowledge
- Fundamental IT security knowledge
- Familiarity with server virtualization (VMWare, Microsoft Hyper-V)
Relevant Certifications*:
- Microsoft – Windows 11
- Microsoft – M365 Fundamentals / Associate / Expert
- CompTIA A+ / Network+ / Security+
- Microsoft – Windows Server 2016/2019/2022
Interpersonal Skills:
- Ability and desire to be part of a great team
- Ability and desire to learn new things
- Flexibility with a Positive Attitude
- Confident Humility
- Integrity, Reliability and Accountability
- Strong customer service and public facing support skills
- Strong verbal and written communications skills
- Strong problem-solving abilities and experience
- Sound time management and task management abilities
*Equivalent experience and job-related training is applicable.
Burk I.T. Consulting is an I.T. managed services provider based in Kingsport, Tennessee and has been providing I.T. support and services to clients in East Tennessee, Southwest Virginia, and Western North Carolina for more than 30 years. Employees at Burk I.T. enjoy many benefits including competitive salaries, medical insurance, life insurance, 401K retirement, vacation and PTO.
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
Experience:
- Desktop Application Support: 2 years (Preferred)
- Computer Support: 2 years (Preferred)
Ability to Relocate:
- Kingsport, TN 37663: Relocate before starting work (Required)
Work Location: In person
