POSITION: Patient Access Coordinator
Job Type: Full-time
Pay: Starting from $18.00 per hour; based on experience
REPORTS TO: Manager of Patient Access Coordinator
HOURS: Monday-Friday 8:00am-5:00pm. Onsite.
Compensation is based on experience.
DUTIES AND RESPONSIBILITIES:
- Accepts incoming coming calls and schedules all patient appointments with necessary physician
- Conducts follow up calls and reschedules missed appointments
- Ensures patient-provider relationship; making sure patients feel welcome to the practice and continues to come to Loden Vision Center to receive top quality care
- Provide courteous, timely, professional and empathetic customer service at all times
- Have knowledge of new products, services, advanced techniques and procedures that Loden Vision Center offers
- Maintain acceptable standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
- Manage and prioritize multiple calls and concerns simultaneously
QUALIFICATIONS & REQUIREMENTS:
- High School diploma or equivalent required, some college strongly preferred
- Bilingual (Spanish) strongly preferred
- 1+ years of experience in customer service required
- Previous call center experience is strongly preferred
- Previous experience in medical scheduling
- Proficient in using electronic health record systems and scheduling software
- Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds company expectations
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience:
- Call center: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
Language:
Ability to Commute:
- Goodlettsville, TN 37072 (Required)
Work Location: In person
