IT / Technical Manager
Paragon Communications is a market leader in remanufactured electronics, managed IT services, supply chain solutions, and the distribution of new and remanufactured technology for the IT and communications industry.
We are seeking a motivated, hands-on IT / Technical Manager to oversee the day-to-day operation, maintenance, and continuous improvement of our IT infrastructure. This role is ideal for a well-rounded IT professional who enjoys solving technical challenges, supporting end users, and ensuring that our technology environment remains secure, reliable, and efficient.
Key Responsibilities
- Provide Tier II/III technical support for desktop, server, network, and application issues.
- Install, configure, maintain, and troubleshoot Windows 10/11 workstations, laptops, printers, and other end-user devices.
- Administer and maintain Windows Server (2012–2022) environments.
- Manage Active Directory, including user accounts, security groups, permissions, Group Policy, and password administration.
- Administer Microsoft 365, including user provisioning, licensing, Exchange Online mailboxes, distribution groups, and Teams.
- Monitor and troubleshoot network connectivity, including TCP/IP, DNS, DHCP, VLANs, VPNs, switches, and wireless infrastructure.
- Configure and support Grandstream networking and wireless devices.
- Manage backup and disaster recovery processes using Veeam Backup & Replication.
- Perform SQL database maintenance and basic troubleshooting.
- Support and maintain Sage 100 ERP and related business applications.
- Manage endpoint security using Sophos and support Check Point VPN and email security solutions.
- Maintain IT documentation, asset inventory, and standard operating procedures.
- Coordinate with third-party vendors and service providers when necessary.
- Assist in planning, implementing, and improving IT systems, infrastructure, and security initiatives.
- Ensure timely resolution of technical issues while delivering excellent customer service to internal users.
Required Qualifications
- Minimum of 3 years of hands-on IT support or systems administration experience.
- Strong experience supporting Windows 10/11 desktop environments.
- Experience administering Windows Server 2012–2022.
- Working knowledge of Active Directory administration.
- Experience managing Microsoft 365 users, licensing, mailboxes, and groups.
- Experience with managed switches and wireless infrastructure.
- Experience supporting SQL databases.
- Experience with Veeam Backup & Replication or similar backup solutions.
- Experience with Sophos Endpoint Security and Check Point VPN technologies.
- Experience supporting Sage 100 ERP is highly preferred.
Preferred Qualifications
- CompTIA A+, Network+, or equivalent certifications.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Experience working in manufacturing, distribution, or managed services environments.
- Familiarity with cybersecurity best practices and endpoint protection.
Skills & Competencies
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal abilities.
- Outstanding customer service orientation.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently while collaborating effectively with other departments.
- Self-motivated with a proactive approach to identifying and solving technical issues.
Benefits
Paragon Communications offers a competitive compensation and benefits package, including:
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with Company Match
- Flexible Spending Accounts (FSA)
- Paid Time Off (PTO)
- Professional development opportunities
- Collaborative and supportive work environment
Pay: $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience with CompTIA A+, Network+ or equivalent?
- Do you have experience with supporting Windows 10/11 desktop environment?
- Do you have experience with Veeam Backup & Replication Sophos Endpoint and supporting Sage 100 ERP?
Experience:
Ability to Commute:
- Bolton, MA 01740 (Preferred)
Work Location: In person
