Job Title: Guest Services Agent
Location: Hilton Garden Inn – Charlotte North, NC
Management Company: Ironwood Hospitality
About Us
Hilton Garden Inn Charlotte North is proudly managed by Ironwood Hospitality, a hospitality management company committed to exceptional guest experiences and team member growth. We believe our people are the heart of our success and foster a welcoming, professional environment where you can thrive.
Position Summary
As a Guest Services Agent, you are the first point of contact for our guests and play a key role in creating a warm, memorable stay. You will handle check-ins, check-outs, reservations, and respond to guest inquiries with professionalism and genuine hospitality.
Key Responsibilities
- Greet and assist guests with a friendly, positive attitude
- Manage the check-in and check-out process efficiently and accurately
- Handle guest requests, complaints, and questions promptly and courteously
- Answer phone calls and make or modify reservations
- Process payments and maintain accurate records
- Work collaboratively with housekeeping and other departments to ensure seamless guest experiences
- Maintain a clean, organized front desk and lobby area
Qualifications
- Previous customer service or hotel front desk experience preferred, but not required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with computers; experience with hotel property management systems a plus
- Flexible schedule, including evenings, weekends, and holidays
What We Offer
- Competitive hourly wage
- Opportunities for career advancement within Ironwood Hospitality’s portfolio
- Hilton Team Member travel perks and discounts
- Supportive, team-oriented work environment
How to Apply
If you’re passionate about delivering outstanding service and want to grow with a trusted hospitality management company, apply today on Indeed.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Work Location: In person
