We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our New York office opening in September 2026. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.
Key Responsibilities
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Configure and deploy desktops and laptops (Windows and macOS)
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Provide first- and second-line support for hardware, software, and access issues
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Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
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Manage user accounts, identity, and access controls across systems
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Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
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Troubleshoot login, MFA, VPN, email, and access-related issues
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Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
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Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
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Provide functional support and troubleshooting for Linux systems
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Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency
Networking & Infrastructure
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Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
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Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
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Assist with firewall access and connectivity issues
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Escalate complex issues as needed
Operational Responsibilities
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Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
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Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
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Manage and update tickets in the IT service management system
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Maintain assets inventory, tracking, and documentation.
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Ensure systems meet patching and security standards
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Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
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Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
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Collaborate with global IT teams on support and projects
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Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies
Requirements
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2–5 years of experience in IT support or systems roles
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Hands-on experience with:
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Windows 11 and macOS (configuration, management, troubleshooting)
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User identity and access management concepts
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Device management and endpoint deployment tools
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Networking hardware and software
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Experience with remote support tools
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Working knowledge of scripting (e.g., PowerShell, Bash, Python)
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Basic understanding of Linux systems
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Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
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Experience with hardware and end-user support.
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Familiarity with enterprise firewalls, switches, and wireless environments
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Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.
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Willing to work or travel in our NYC office when upon opening
Preferred
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Experience in a multi-office or global environment
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Familiarity with MFA, SSO, and access control best practices
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Experience with IT service management tools (e.g., ticketing systems)
Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)
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Benefits
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Competitive salary, plus bonus based on individual and company performance
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Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
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PPO Health, dental and vision insurance premiums fully covered for you and your dependents
Applications are open for both Stamford and New York City offices, the latter with a planned opening in September 2026.
The base salary range is $120,000 - $150,000 depending on the candidate’s educational and professional background. Base salary is one component of Trexquant’s total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt.
Trexquant is an Equal Opportunity Employer.
