Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for residents and guests? Do you have an outgoing personality? If so, this might be the right opportunity for you!
As a Resident Service, you will work at the back entrance of our residential community and be the first to meet residents, guests, and contractors with a warm welcome first impression. Our ideal candidate will be able to provide excellent customer service and effortlessly handle resident requests to provide a Standard-Setting resident experience.
Duties:
- Welcome residents/guests upon entrance with a warm welcome
- Act as a point of reference for the resident who needs assistance, and information attending to their needs and requirements
- Understand residents’ needs and provide them with personalized solutions and suggestions.
- Acquire extensive knowledge of the premises and the nearby venues and businesses
- Possess problem-solving ability with the ability to find appropriate resolutions for Resident complaints
- Answer phone inquiries handling requests as needed
- Monitor surveillance screen for any unusual activities.
- Keep logs of all contractors after securing a form of I.D.
- Coordinate all moves and deliveries with the office.
- Keep Key Control up to the minute by monitoring the key access logs.
- Log deliveries for residents.
Requirements:
- High school diploma or GED required
- 1-2 years of customer service experience in the hospitality industry
- Experience working as a concierge in a hotel or luxury condominium is a plus
- Experience in the multifamily industry is a plus
- Must have a commitment to service excellence with a friendly and positive attitude
- The ability to multi-task and handle various duties at one time
- Must enjoy delighting all residents, including pets, and possess exemplary customer service skills
- Must display excellent verbal and written communications skills
- Attention to detail and quality
- Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
Benefits:
- Health coverage for you and your family through medical, dental, and vision plans (optional)
- Financial protection through disability and life insurance
- 401k plan with a generous company matching contribution
- Generous paid time off program in which benefits increase along with your tenure with the company
Benefit Conditions:
- Waiting period may apply
- Only full-time employees are eligible
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel: 1 year (Preferred)
- Hospitality: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
