Palo Alto, CA | Mercedes-Benz | Luxury brand | Parts Manager | Fixed Ops | Silicon Valley | Bay Area | Veterans encouraged to apply | $75,000 - $100,000/yr
IS THIS YOU?
- You've run a parts department and own the full picture - inventory, gross profit, fill rates, obsolescence, and team development
- You manage by metrics, build process, and hold your team to a standard that reflects the brand above the bay door
- You're ready to bring your parts expertise to one of the most prestigious luxury brands in one of the country's premier automotive markets
WHO WE ARE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Mercedes-Benz of Palo Alto sits in the heart of Silicon Valley - a store with a sophisticated, high-expectation guest base and a service department that operates at a premium standard. The Parts Manager is the person who keeps that standard intact behind the scenes - ensuring the technicians have what they need, the inventory is tight, and the department performs at the level the brand demands.
WHAT YOU'LL DO
- Lead all parts department operations - managing inventory, staffing, vendor relationships, and daily workflow to support a high-performing service department
- Drive parts department profitability - owning gross profit, fill rates, inventory turn, and obsolescence control
- Develop and hold accountable a parts team - building capability, accuracy, and a culture of consistent execution at the counter and in the warehouse
- Monitor key performance metrics and implement corrective action proactively when results drift from target
- Manage Mercedes-Benz OEM parts programs, warranty parts processes, and manufacturer return procedures with full compliance
- Build and maintain strong vendor and OEM relationships - ensuring parts availability and program participation are optimized
- Partner closely with service management to align parts supply with service demand - minimizing delays and keeping technicians productive
- Maintain inventory accuracy through disciplined receiving, cycle counts, and bin organization standards
WHAT WE'RE LOOKING FOR
- 3+ years of parts manager experience in a franchised dealership - Mercedes-Benz or luxury brand experience strongly preferred
- Strong command of parts department financials - fill rate, gross profit, inventory turn, and obsolescence management
- Deep familiarity with OEM parts systems - Mercedes-Benz Star Parts or equivalent experience a significant advantage
- Proven ability to develop and lead a parts team
- Process-oriented with strong attention to detail and inventory accuracy
- Comfortable with DMS platforms - Reynolds & Reynolds or CDK experience preferred
- Clear communicator who works effectively with service managers, advisors, and technicians
- Valid driver's license with a clean driving record
WHAT WE OFFER
- $75,000 - $100,000/yr
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Career growth - strong parts managers at Swickard grow into fixed ops director and multi-store leadership roles
- Employee vehicle purchase and service discounts
- The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure
WHY MERCEDES-BENZ OF PALO ALTO
- Mercedes-Benz is one of the most technically sophisticated luxury brands in the world - the parts operation here supports a high-volume service department serving an informed, high-expectation guest base
- Palo Alto and Silicon Valley represent one of the strongest luxury automotive markets in the country - a store where operational excellence is expected and recognized
- A hospitality-first culture where the parts department is treated as a core driver of service performance, not an afterthought
- Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
- Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we lead our teams just as much as how we serve our guests
- Leadership that invests in strong fixed ops performers and gives them room to grow
Mercedes-Benz of Palo Alto's service department runs at a high standard - and the parts operation behind it needs to match. The Parts Manager who joins this team will have the brand, the market, and the organizational support to build a best-in-class parts department in one of the most competitive luxury automotive markets in the country.
If you're an experienced parts manager ready to represent one of the world's great luxury brands in Silicon Valley - we'd like to meet you.
