More Than a Loan. More Than a Job.
For more than 100 years, Prime Financial Credit Union has helped individuals and families build stronger financial futures. As a Community Development Financial Institution (CDFI), we're committed to expanding access to affordable financial services and helping our communities thrive.
When you join Prime Financial, you're joining a team that values service, collaboration, growth, and making a meaningful impact every day.
About the Role
We're looking for a Consumer Loan Officer to join our centralized lending team.
This is not a traditional branch lending position. Our Consumer Loan Officers manage the full lending process for consumer loans that originate through phone and online channels. Rather than handing applications off to multiple departments, you'll serve as the primary point of contact from application through funding.
You'll review credit applications, interpret credit reports, evaluate lending ratios, gather documentation, structure loan solutions, communicate with members, prepare loan documents, and guide borrowers through electronic closings.
Our members come from a wide range of financial backgrounds. Some have excellent credit and established borrowing relationships. Others may be rebuilding credit, overcoming financial challenges, or seeking guidance on how to improve their financial situation. Success in this role requires strong lending knowledge, sound judgment, empathy, and a genuine desire to help members achieve their financial goals.
Unlike many financial institutions, our members often come to us during important life moments—purchasing reliable transportation, consolidating debt, rebuilding credit, or overcoming financial challenges. The work you do here directly impacts individuals and families throughout Milwaukee and the surrounding communities.
If you enjoy owning the entire lending process, building relationships, and making a difference in people's lives, we'd love to hear from you.
Why This Role Is Different
At many financial institutions, lending responsibilities are divided across multiple departments. One person takes the application, another reviews the credit, another gathers documentation, and someone else closes the loan.
At Prime Financial, you'll have the opportunity to own the member experience from application through funding. You'll build relationships, solve problems, collaborate with underwriters, and see the direct impact your work has on helping members achieve their goals.
As a smaller organization, team members have the opportunity to gain experience across multiple areas of lending, contribute new ideas, and play a meaningful role in shaping the future of the department.
If you enjoy variety, autonomy, and helping members find solutions, this role offers the opportunity to make a meaningful difference every day.
What You'll Do
Manage the Full Loan Process
- Review and process consumer loan applications received through phone and online channels
- Review credit reports, income documentation, and collateral information to identify lending opportunities, documentation needs, and solutions for members
- Calculate and evaluate key lending ratios, including debt-to-income (DTI) and loan-to-value (LTV)
- Gather required documentation and satisfy loan stipulations
- Prepare loan documents and coordinate electronic closings
- Complete funding and follow-through activities to ensure a smooth member experience
Deliver Consultative Lending Solutions
- Serve as a trusted resource throughout the lending process
- Counsel members with challenging credit histories and identify solutions that support their financial goals
- Explain lending decisions, loan terms, and available options clearly and professionally
- Recommend products and services that strengthen members' financial well-being
Apply Lending Expertise
- Exercise sound judgment when reviewing applications, identifying potential concerns, and collaborating with underwriters to help members find appropriate lending solutions
- Maintain knowledge of lending regulations, policies, and procedures
- Navigate unique lending scenarios with confidence and attention to detail
Contribute to Team Success
- Collaborate with teammates to provide an exceptional member experience
- Maintain clear communication with members and coworkers
- Support departmental and organizational goals
Achieve Results
- Meet or exceed loan production and service goals
- Participate in an incentive-based compensation program that rewards performance
What You'll Bring
- Experience in consumer lending, loan processing, financial services sales, or a related role
- Ability to read and interpret credit reports, income documentation, and lending requirements in order to effectively guide members through the lending process
- Understanding of key lending metrics such as DTI and LTV and the ability to discuss lending qualifications and options with members
- Experience having solution-focused conversations with members regarding credit challenges, debt obligations, lending decisions, and opportunities to improve future borrowing options
- Strong organizational skills and attention to detail
- Ability to manage multiple loans at various stages of the process
- Excellent verbal and written communication skills, particularly in a phone-based environment
- Comfort using lending systems and Microsoft Office applications
Why Team Members Choose Prime
- Opportunity to gain exposure to the full consumer lending process rather than a single specialty area
- Meaningful work that directly impacts members and communities throughout the Milwaukee area
- A collaborative team environment where people support one another and work toward shared goals
- Paid volunteer opportunities that allow you to give back to the community
- Opportunities to learn, grow, and take on new responsibilities within a smaller organization
- The ability to make a visible impact and contribute ideas that help shape the future of the organization
- Competitive compensation, benefits, and performance incentives
- A workplace that values balance, teamwork, and long-term employee success
Ready to Apply?
If you're looking for an opportunity to use your lending expertise, build meaningful member relationships, and make a real impact in your community, we'd love to connect with you.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Microsoft Office: 1 year (Required)
- Lending: 1 year (Required)
- Loan processing: 1 year (Required)
Ability to Commute:
- Cudahy, WI 53110 (Required)
Ability to Relocate:
- Cudahy, WI 53110: Relocate before starting work (Required)
Work Location: In person
