Grand Seiko was born in 1960 with the aim of creating the very best watch that the company could make. Each creation is handmade in Japan by skilled artisans who ensure the high precision, legibility, durability, and beauty for which Grand Seiko has become renowned. Deeply rooted in Japanese heritage, the brand's philosophy, "The Nature of Time," celebrates the Japanese spirituality of time, which is inspired by nature and brought to life by craftspeople known as takumi. Grand Seiko's watches are powered by exquisite mechanical and quartz movements as well as the revolutionary and unique movement technology known as Spring Drive. Grand Seiko is a vertically integrated manufacturer, and all its calibers are designed, developed, and manufactured in-house by its respective teams. The brand’s watches span the Elegance, Heritage, and Sport Collections in addition to the new and highly prized Evolution 9 Collection. Spring Drive creations in the rare Masterpiece Collection hail from the Micro Artist Studio in Nagano Prefecture and the collection’s mechanical watches are crafted at the Atelier Ginza in Tokyo.
Overview
Join our dynamic team as a Regional Sales Support professional, where your energy and expertise will drive growth across diverse territories. In this pivotal role, you will empower sales teams by providing strategic support, fostering strong customer relationships, and facilitating seamless sales processes. Your proactive approach and technical acumen will help unlock new business opportunities, ensure client satisfaction, and contribute to the overall success of our sales initiatives.
Responsibilities:
- Support the GVP to leverage existing relationships, and drive sales & growth of sell-in & sell-out at each point of sale.
- Travel to accounts to assist with training and coaching of the sales teams, new product introductions, merchandising/POS needs, reviewing client opportunities to maximize sales, taking inventory, and suggesting product replenishment.
- Demonstrate excellent product knowledge for our timepieces and the history of Grand Seiko
- Work with store planning to ensure all displays, video content & merchandising are up to date and report any maintenance issues.
- Promptly respond to retailers & sales associates regarding product inquiries, sold orders, stock orders, straps/parts questions, etc.
- Ensure all brand documents (both physical & digital) are up to date and able to be accessed by store management and sales teams. This includes training materials, service price list, warranty activation instructions, etc.
- Support GVP with the brand ambassador program, reviewing monthly reports and ensuring each store is properly representing Grand Seiko
- Support GVP with assortment analysis, warranty activations and recommended orders by door.
- Share feedback on new account opportunities throughout the region
- Support GVP & Marketing for in-store events
- Coordinate with the training dept for training needs (both in person & virtual)
- Maintain current photos of each account
- Attend and represent Grand Seiko at retailer multi brand and mono brand events
- Support GVP by reviewing retailer websites, communicate and work with retailer, marketing and GVP to address call outs
Qualifications:
- 2+ years of luxury retail/wholesale sales experience or account management
- Excellent written and verbal communication skills
- Elevated customer service skills
- Proficient in programs such as Excel, PowerPoint, NetSuite & PowerBI
- Basic knowledge of luxury timepieces is preferred.
Remote position which requires up to 50% travel and in office meetings at our Upper Saddle River, NJ location.
Benefits
Grand Seiko Corporation of America is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
- Excellent health, dental and vision insurance (eligibility begins 1st day of the month following 30 days of service; generous employer contribution)
- Immediate participation in the 401(k) and 75% employer match after six (6) months of service (to a maximum 6.8% employer match)
- Company paid Short Term & Long-Term Disability
- Excellent PTO program
- Voluntary FSA
- Employee product discount
Please apply online with cover letter and resume.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require alternative methods of application or screening, please contact Seiko directly at hr @seikousa.com.
Pay: $80,000.00 - $95,000.00 per year
People with a criminal record are encouraged to apply
Work Location: Remote
