Job Overview
We are seeking a dedicated and detail-oriented Patient Access Representative to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience while managing essential administrative functions. Your responsibilities will include scheduling appointments, verifying insurance coverage, and facilitating efficient patient flow through the revenue cycle. The ideal candidate will possess strong communication skills, healthcare administrative experience, and a thorough understanding of health insurance processes. This position offers an opportunity to contribute significantly to patient satisfaction and operational excellence within our healthcare facility.
Responsibilities
- Confidentiality & Compliance: Safeguard patient health information in line with HIPAA and hospital policies.
- Patient Registration: Complete timely and accurate registrations and pre‑registrations for all patients, including emergency, inpatient, outpatient, and OB admitting.
- Guest Relations: Provide hospitable service, greet patients warmly, use translators when needed, and maintain professional communication.
- Organizational Efficiency: Prepare paperwork, labels, and forms; manage priorities; complete 20–30 registrations per shift.
- Emergency Department Support: Ensure patients are registered within 30 minutes post‑screening; initiate Hospital Presumptive Eligibility (HPE) or Uncompensated Care applications when needed.
- Admitting & Outpatient: Handle scheduled patient pre‑registrations, secure copayments, and manage OB procedure scheduling.
- Accuracy Standards: Maintain 95% accuracy in data entry, insurance verification, and consent documentation.
- Collections: Request and process patient payments, set up payment plans, and educate patients on financial responsibility.
- Flexibility: Work across multiple registration departments, adjust schedules, and assist during emergencies.
- Teamwork & Customer Service: Collaborate with staff, respond constructively, and uphold hospital values of respect, dignity, and compassion.
- Growth & Improvement: Participate in performance improvement programs, staff meetings, and ongoing education.
- Attendance & Safety: Adhere to attendance policies, maintain a safe work environment, and complete required health and safety evaluations.
Job Description:
- Should have at least 1 year of experience in patient registration/ patient access, hospital registration, a high-volume healthcare front desk experience in a hospital.
- Should have a High School diploma or equivalent (evidence of continuing education is preferred).
- Should possess strong knowledge of health insurance, insurance verification, medical billing, and determining patient liabilities (copays, deductibles, coinsurance).
- Should have strict adherence to HIPAA laws and ideally possess a strong grasp of medical terminology.
- Should have a typing speed of at least 45 WPM, strong computer skills (Word, Excel), and the ability to manoeuvre through multiple screens quickly.
- Should possess a valid Driver's License and the ability to travel to off-site outpatient locations.
Shift Timing: 8AM-5PM
Weekly schedule: M-F
CH1
Pay: $18.00 - $21.00 per hour
Application Question(s):
- We are looking for candidates with recent Patient Registration experience in a hospital or a fast-paced healthcare environment, where they have served more than 200 patients per day. Are you currently working in a hospital, or was your most recent job at a hospital or a similar high-volume healthcare facility?
- Do you possess strong knowledge of health insurance verification, medical billing, and determining patient liabilities (such as copays, deductibles, and coinsurance)?
- Do you have a typing speed of at least 45 WPM?
- Do you have a strong grasp of medical terminology and strict adherence to HIPAA patient confidentiality laws?
Work Location: In person
