The purpose of the Advisor Experience Program Senior Specialist is to support relationship management tenets and the Director-Advisor Services by providing gold standard service via our Advisor Experience Program. The role will proactively coordinate all aspects of Advisor Experience Program offerings. The Advisor Experience Program anchors its focus in relationship management, cultivating and deepening relationships with Prospera advisors to retain quality financial professionals and clients, and to create advocates for the company.
Job title: Advisor Experience Program Senior Specialist
Reports to: Director, Advisor Services
Type/status: Full-Time, Non-Exempt
Primary Duties:
- Advisor Experience & Relationship Management Program Delivery
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Serves as Relationship Manager to assigned advisors
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Tracks advisor loyalty with Prospera touchpoints and offerings via engagement grid
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Manages Prospera Loyalty Program (tiles)
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Manages planning and scheduling for meetings, including but not limited to:
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Quarterly Relationship Management program and progress support
- Schedules quarterly Relationship Manager meeting
- Conducts quarterly check-ins with each Relationship Manager regarding their advisors
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Identifies any common/systemic themes or issues among Relationship Manager feedback from advisors
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Prepares support materials, including but not limited to: agendas, RM notes report (CorpOrg), Relationship Manager check-ins in advance of meeting, percentage of advisors contacted per quarter, quarterly report-out on Surprise & Delight (S&D) program , and advisor Net Promoter Score (NPS)
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Quarterly Strategic Planning meetings with key advisors
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Schedules Quarterly Strategic Planning meeting(s) with advisor(s)
- Prepares support materials, including but not limited to: agendas, follow-up on and updates to Strategic Planning Action Notes
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Event Coordination
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Supports annual Ambassador Alliance conference in conjunction with sponsor
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Manages invite list
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Coordinates key partners (e.g. Marketing event team on activity with Senior Leadership Team)
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Coordinates advisor communication
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Engagement Programs
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Coordinates Gift Programs (while adhering to annual budget) including, but not limited to:
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Surprise & Delight
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Life Events
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Thanksgiving cards
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Reporting & Insights
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Reviews advisor loyalty engagement grid for potential trends
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Systematically reviews Net Promoter Score scores monthly
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Manages Dashboards in coordination with IT team
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Cultivates and analyzes data to identify trends and alerts (e.g. detractors)
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Communication & Escalations
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Escalates detractors to Director of Advisor Services
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Assists with communication to RMs and Liaisons (and advisors as needed) on Surprise Audit(s)
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Provides a gold-standard experience to our advisors in every interaction
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Coordinates special projects and meetings – performs other duties as assigned
Supervision: No direct reports
Education and Experience:
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2+ years of broad Financial Services experience in advisor-facing roles (experience in wealth management preferred)
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Previous project management required
Knowledge/Skills/Certifications:
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Demonstrated business acumen, judgment, discretion, and discernment
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Process-minded project management and execution
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Self-starter; must be systematic and follow procedures without prompting
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Keen attention to detail
- Ability to receive and accept constructive feedback and respond nimbly with can-do attitude
- Excellent organizational skills and attention to detail; ability to manage multiple competing priorities
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Customer-service mindset
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Ability to work independently
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Proactive in anticipating the needs of our clients
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Ability to communicate both verbally and in writing in a professional and effective way
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Excellent analytical skills
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Prioritize team-first attitude above individual preferences
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Knowledge of financial services’ state and federal regulations
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Ability to use Microsoft Office (Word, Excel, PowerPoint) effectively
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Ability to travel and/or work flexible hours
Licenses Required: Series 7 preferred, but not required
Physical Requirements:
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Ability to speak, to hear and to operate business equipment such as computers, printers, etc.
Environmental Requirements:
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Professional office environment
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Must be located in the Dallas corporate office
