Job Summary
We are seeking a proactive and skilled Senior IT Support technician to join our technology team and support three private school campuses. In this role, you will deliver advanced technical support to end-users, troubleshoot complex hardware and software issues, and maintain the integrity of our IT infrastructure across all three sites. Your expertise will ensure seamless operation of computer systems, networks, and devices throughout the organization.
Unlike a single-site help desk role, this position requires independent judgment and the ability to manage priorities across multiple locations with minimal day-to-day supervision. This is an exciting opportunity to contribute to a fast-paced environment where your problem-solving skills and customer service excellence will make a meaningful impact on students, faculty, and staff.
We pay competitively for the responsibility of this role: $60,000–$65,000, with placement based on experience and demonstrated independence across all three campuses.
Responsibilities
- Provide comprehensive technical support for desktop computers, laptops, mobile devices, and peripherals across all three campuses, ensuring prompt resolution of hardware and software issues
- Manage help desk tickets efficiently using help desk systems, documenting issues clearly and tracking resolutions to ensure timely closure
- Troubleshoot network connectivity problems including LAN, TCP/IP protocols, DNS, VPN, and firewall configurations
- Support operating systems such as Windows (including Windows Server), macOS, and Linux by performing updates, configurations, and troubleshooting
- Assist in managing Active Directory environments by handling user accounts, permissions, GPOs (Group Policy Objects), and account security
- Support Microsoft 365 and/or Google Workspace administration for staff and students
- Maintain IT infrastructure components including switches, routers, firewalls, and wireless access points to optimize network performance at each campus
- Maintain and troubleshoot classroom technology, including projectors, interactive displays, and printers
- Conduct hardware support tasks such as replacing defective equipment, upgrading components, and troubleshooting computer hardware issues
- Collaborate with team members to analyze system logs and diagnose complex technical problems related to software or network failures
- Support the deployment and configuration of new equipment and software applications while adhering to security protocols
- Identify and respond to basic cybersecurity issues (phishing, endpoint alerts, suspicious activity)
- Maintain accurate IT asset inventory across all three campuses using Asset Tiger, including device tracking, assignment, and lifecycle status
- Manage and administer devices using JumpCloud (or similar directory/device management platforms) for identity, access, and endpoint management
- Support HIPAA technical safeguards for the campus operating a health clinic, including access controls, audit logging, encryption, and secure transmission of protected health information (PHI)
- Assist the designated HIPAA Security/Privacy Officer with technical risk assessments, access reviews, and incident/breach response procedures as needed
- Partner with school directors and HR to execute IT onboarding and offboarding procedures, including account provisioning/deprovisioning, device assignment/collection, and access revocation across all three campuses
- Provide exceptional customer service by communicating technical information clearly and professionally to users at all levels of technical proficiency
- Provide regular onsite support across all three campuses, traveling between locations as needed
Skills
- Strong knowledge of Microsoft Office applications and Microsoft Windows operating systems support
- Experience with help desk systems for ticket management and issue tracking
- Proficiency in computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, and firewall configuration
- Expertise in troubleshooting hardware components such as desktops, laptops, printers, mobile devices, and peripherals
- Skilled in software troubleshooting for operating systems (Windows, macOS, Linux) and enterprise applications
- Ability to diagnose network issues involving TCP/IP protocols, DNS resolution, LAN/WAN connectivity, and network security devices like firewalls
- Familiarity with Active Directory management for user accounts and permissions; experience with GPOs is a plus
- Knowledge of IT infrastructure components including switches, routers, wireless access points, VPNs, firewalls, and TCP/IP networking standards
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Strong analytical skills for identifying root causes of complex technical problems quickly and effectively
- Proficiency with IT asset management tools such as Asset Tiger for inventory tracking and lifecycle management
- Experience with JumpCloud or similar cloud directory/device management platforms
- Working knowledge of HIPAA technical safeguards (access control, audit controls, encryption, transmission security) as they apply to IT systems supporting a health clinic
- Experience coordinating onboarding/offboarding processes with HR or administrative teams
- Reliable transportation and willingness to travel regularly between three campus locations
Join us as a Senior IT Support technician if you are passionate about technology support excellence! Bring your expertise in computer hardware support, network troubleshooting, and operating systems management, along with your enthusiasm for delivering top-tier customer service, to help us keep our IT environment running smoothly across all three of our campuses.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
