The Operations Team Lead plays a critical leadership role in ensuring smooth daily restaurant operations while delivering an exceptional guest experience. This position supports the General Manager and Assistant Managers by leading shifts, supervising team members, maintaining brand standards, and driving operational excellence in a fast-paced, high-energy environment.
The ideal candidate is hands-on, reliable, and capable of leading by example while keeping the team motivated, organized, and guest-focused.
Key Responsibilities
- Lead daily front-of-house and back-of-house operations during assigned shifts
- Ensure excellent guest service by resolving concerns promptly and professionally
- Supervise, coach, and support team members to meet performance and service standards
- Enforce Buffalo Wild Wings brand standards, food safety, and cleanliness requirements
- Assist with opening and closing procedures, including cash handling and shift reports
- Monitor speed of service, food quality, and accuracy of orders
- Coordinate with kitchen and service teams to maintain smooth workflow
- Support training of new hires and ongoing team development
- Ensure compliance with company policies, health regulations, and safety procedures
Qualifications
- Previous leadership or supervisory experience in a restaurant or fast-casual environment preferred
- Strong communication and team-building skills
- Ability to multitask and stay organized in a fast-paced setting
- Customer-focused mindset with problem-solving abilities
- Reliable attendance and flexible availability (nights, weekends, holidays as needed)
- Basic POS system knowledge preferred (Aloha or similar systems a plus)
Physical Requirements
- Ability to stand and walk for extended periods
- Comfortable working in a kitchen and dining environment
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Work Location: In person
