The Celestine Hotel is Hiring a Front Desk Agent!
The Michelin Key Awarded Celestine is seeking a Front Desk Agent!
Compensation:
- Above Industry Starting Hourly ($17-$19)
- Free access to Mental Health Services through WeHelp and Oyster Sunday Benefits
- Affordable Health Insurance Offered for all team members with weekly contributions from LeBLANC+SMITH for those who qualify as full time.
- Free access to Oyster Sunday Wellness Dashboard which offers discounts on Health Services, Gyms, Child Care, Dog Walking, Wine Clubs, Continued Education, Knives, Cookware, Subscriptions and more!
The Celestine is a part of the New Orleans based hospitality group, LeBLANC+SMITH. We are a people company that takes care of our team and our guests in equal measure. We create excellent, fun and memorable experiences for our guests that foster community amongst them and our team. Your time with us is intended to be a joyful and fulfilling experience that enables you to succeed in hospitality to the benefit of your personal health, happiness and relationships. It is our hope that your time with us leads to tremendous personal and professional growth and is one on which you will look back fondly.
LeBLANC+SMITH Anna's | Barrel Proof New Orleans | Barrel Proof Nashville | Sylvain | The Will & The Way | Mahony's | The Celestine | Peychaud's | The Chloe
LeBLANC+SMITH creates excellent 21st Century Southern Hospitality experiences that enable all people to live joyful, balanced and fulfilling lives and enable us to develop great leaders.
LeBLANC+SMITH Values
- I See You, I Love You
- Be Inspiring
- Do Cool Sh*t and Stay Humble
- Teach Why
- Create Contagious Joy
The things that we do uniquely well at LeBLANC+SMITH:
- Connect with each guest, making them feel at home while having fun.
- Autonomous leadership that is inspired, engaged, and teaches while also having enriched personal lives.
- Beautifully designed and curated settings.
- The ability to generate in excess of 25% profit margins across all of our properties.
Job Purpose
The Front Desk Agent is the face of our boutique hotel, responsible for providing exceptional guest service, managing check-in and check-out procedures, and handling guest inquiries and reservations. This role requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The ideal candidate is committed to ensuring a welcoming and memorable experience for all guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Check-In and Check-Out:
- Greet guests with a warm and friendly welcome.
- Efficiently manage the check-in and check-out process, ensuring accuracy in room assignments and payment processing.
- Provide information about hotel amenities, services, and local attractions.
Reservation Management:
- Handle phone and online reservations, ensuring accuracy and attention to detail.
- Update and manage guest information in the hotel's property management system.
- Monitor room availability and assist with booking inquiries.
Guest Services:
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Provide concierge services, such as restaurant reservations and transportation arrangements.
- Ensure all guest needs are met and exceed their expectations.
Communication and Coordination:
- Liaise with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
- Communicate guest preferences and special requests to relevant departments.
- Maintain clear and effective communication with team members and management.
Billing and Payment Processing:
- Accurately process guest payments, including cash, credit card, and room charges.
- Prepare and present guest bills upon check-out, ensuring all charges are correct.
- Handle billing inquiries and resolve discrepancies.
Security and Safety:
- Monitor the security of the front desk area and report any suspicious activities.
- Follow hotel safety protocols and emergency procedures.
- Maintain the confidentiality of guest information and adhere to privacy standards.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- New Orleans, LA 70130 (Required)
Ability to Relocate:
- New Orleans, LA 70130: Relocate before starting work (Required)
Work Location: In person
