Job Description
- Works directly with system analysts and programmers to write and edit program and system documentation, user manuals, training courses, and procedures.
- Conducts research about product by interviewing subject matter experts, reviewing existing documentation, and using the application.
- Authors end-user documentation. Edits documentation projects, including copy, pre-press and accuracy editing.
- Follows through on documentation project to completion, including client signoff, production and archival.
- Having 3-6 years experience.
Role: Technical Writer (User Guides & SharePoint)
Duration: 6 months (extension likely)
Location: Onsite 4 days/week (EST), 40 hrs/week
Project: Software documentation & SharePoint management
Key Requirements:
- Proven technical writing experience for software products
- Experience with Microsoft 365 tools (Teams, OneDrive, Power Automate)
- Hands-on SharePoint authoring/admin experience
- Ability to simplify complex concepts for non-technical audiences
- Visual design proficiency (diagrams, screenshots, flowcharts)
Responsibilities:
- Gather information from subject matter experts
- Create and update user guides, help articles, and training materials (including videos)
- Manage and organize documentation in SharePoint
- Implement content management best practices (versioning, taxonomy)
- Edit and proofread for clarity and consistency
- Review new features/releases for documentation accuracy
