We are seeking an experienced Customer Order Management to support telecom order lifecycle operations for a high-visibility client. This role focuses on managing end-to-end order flow, ensuring timely execution, and resolving issues across cross-functional teams.
Key Responsibilities:
Manage end-to-end order lifecycle
Monitor and track order progress
Identify bottlenecks, errors, or delays and proactively drive resolution
Collaborate with cross-functional teams including engineering, provisioning, and operations
Maintain detailed documentation and status reporting for all active orders
Required Skills & Qualifications:
Ability to manage high-volume order queues with strong attention to detail
Excellent problem-solving skills and ability to resolve order flow issues quickly
Strong communication skills to coordinate with internal teams and client stakeholders
Experience working in a fast-paced, deadline-driven environment
Microsoft Office skills
Able to work independently
Pay: $60,200.00 - $74,200.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
