Shape the Future of Patient Access at One of Texas' Fastest-Growing Behavioral Health Organizations
At BasePoint, we believe every teen and young adult deserves hope, healing, and access to exceptional behavioral health care.
As we continue expanding across Texas, we're looking for an experienced Regional Director of Patient Access to lead the strategy, operations, and growth of our centralized Patient Access Center. This is more than an admissions leadership role, it's an opportunity to transform how patients and families access care while building scalable systems that support one of the fastest-growing behavioral health organizations in the state.
If you're passionate about operational excellence, developing high-performing teams, leveraging data to drive results, and improving the patient experience, we'd love to meet you.
Why You'll Love This Opportunity
- Executive-level visibility with direct influence on organizational growth.
- Opportunity to build and optimize a centralized Patient Access Center.
- Lead enterprise-wide strategy across multiple clinics and future expansion markets.
- Partner with executive leadership to improve access, admissions, patient experience, and operational performance.
- Mission-driven organization transforming behavioral healthcare for adolescents and young adults.
- Collaborative culture built around servant leadership and innovation.
What You'll Do
- Develop and execute the enterprise-wide Patient Access strategy.
- Build scalable systems supporting organizational growth.
- Lead and develop a high-performing Patient Access team.
- Drive accountability through coaching, mentorship, and performance management
- Oversee centralized intake, scheduling, insurance verification, authorizations, and crisis response.
- Optimize staffing models and workflows.
- Improve patient throughput and admission conversion.
- Ensure an exceptional patient and family experience.
- Own KPIs including lead conversion, admissions conversion, speed to answer, patient access times, call center performance, referral attribution, and patient satisfaction.
- Use analytics to drive strategic decisions and continuous improvement.
- Partner with executive leadership to support continued growth across Texas.
- Partner with Clinical Operations, Outreach, Marketing, Revenue Cycle, Utilization Management, and Executive Leadership to create a seamless patient journey.
What We're Looking For:
- Bachelor's degree required; Master's preferred.
- 7+ years of leadership experience in Patient Access, Admissions, Revenue Cycle, or Healthcare Operations.
- Experience leading multi-site teams.
- Knowledge of insurance verification, prior authorizations, payer processes, and admissions operations.
- Strong analytical, leadership, and change management skills.
Preferred Experience
- Behavioral health experience.
- Experience in psychiatric hospitals, residential treatment, PHP/IOP, or substance use treatment.
- Healthcare call center or centralized admissions leadership.
What We Offer:
- Medical, Dental & Vision Insurance
- 401(k)
- Life Insurance + AD&D
- Short-Term & Long-Term Disability
- Accident Insurance, Critical Illness Insurance & Hospital Indemnity Insurance
- Employee Assistance Program
- Paid Time Off (PTO) plus 7 Paid Holidays + 2 Floating Holidays
- A culture of growth, recognition, and celebration
The BasePoint Difference – Our Core Values
Courage to Solve – We face challenges head-on, taking responsibility for solutions and acting with integrity.
Spirit of Grit – We bring perseverance, endurance, and passion to everything we do even when it isn’t easy.
WWIWFMF (“What Would I Want for My Family”) – We deliver the kind of care we’d want for our own loved ones, ensuring the highest standard of excellence.
Tend to Your Roses – We practice servant leadership, caring deeply for our people so they can flourish and thrive.
Pay: From $125,000.00 per year
Work Location: In person
