Dynamic Quest is seeking a highly skilled Tier 3 Engineer (T3 Engineer) to provide advanced technical support and engineering expertise across client environments. This position requires a U.S. Citizen due to contractual, regulatory, and compliance requirements, including support of federal and regulated clients.
The T3 Engineer will monitor, manage, and support client technologies, business systems environments, and operational processes using Dynamic Quest tools and systems. This role is responsible for advanced troubleshooting, systems analysis, and engineering support across networking, servers, security, and cloud environments. The position provides advanced escalation support with a strong emphasis on server infrastructure, security controls, Microsoft 365, Azure, and advanced network troubleshooting.
CITIZENSHIP REQUIREMENT
This position requires the individual to be a United States Citizen and eligible to work in the United States without sponsorship.
CMMC & SECURITY REQUIREMENTS
This role supports clients subject to CMMC (Cybersecurity Maturity Model Certification), NIST 800-171, CJIS, HIPAA, and other regulatory frameworks.
The T3 Engineer must:
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Successfully pass comprehensive background screening
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Be eligible for and maintain required security certifications (e.g., CJIS, as applicable)
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Adhere to all Dynamic Quest Information Security, Acceptable Use, and Data Protection policies
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Support implementation and maintenance of CMMC Level 2 security controls including:
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Access control enforcement
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Incident response support
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System monitoring and audit log review
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Configuration management
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Vulnerability remediation
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Secure change management processes
- Protect Controlled Unclassified Information (CUI) and other regulated data in accordance with federal requirements
QUALIFICATIONS & EXPERIENCE
Required:
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7+ years of experience managing IT infrastructure at scale.
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Cloud Expertise: Solid working knowledge of the Microsoft Azure platform, including fundamental services like Virtual Networks, Compute, Storage Accounts, and Azure DevOps services.
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VDI Platform Experience: Hands-on experience supporting and managing Azure Virtual Desktop (AVD) environments, including Host Pool management and basic FSLogix knowledge, with direct operational experience using and automating via the Nerdio Manager platform.
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Observability Tools: Proven, hands-on experience configuring and managing platforms like LogicMonitor, as well as Azure-native tools like Azure Monitor, Log Analytics, and Application Insights.
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Networking: Strong understanding of Azure Networking fundamentals, including VNets, NSGs, and familiarity with Azure VPN Gateway and ExpressRoute concepts for enterprise connectivity.
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File/Print Services: Familiarity with Azure storage solutions (e.g., Azure Files, Windows Server File and print Services) and modern print services like Azure Universal Print.
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Storage Networks: Extensive experience in configuring, scoping, and maintaining both SAN and NAS device (on premise or cloud) .
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Containerization: Hands-on experience with Docker and basic familiarity with Azure Kubernetes Service (AKS) concepts (Pods, Deployments, Services).
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Programming: Foundational scripting and automation skills in Python or Bash along with Azure runbooks.
Preferred Skills:
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Industry certifications (one or more preferred):
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Microsoft (MS-102, AZ-104, etc.)
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CompTIA Security+
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Network+
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CISSP (a plus)
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VMware certifications
- Experience configuring and supporting Veeam Data Platform
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Experience supporting CMMC or NIST 800-171 environments
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Experience with M365 and Azure administration
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Experience with PSA tools and RMM platforms
ESSENTIAL DUTIES & RESPONSIBILITIES
Advanced Technical Support
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Provide advanced (level 3 and 4) technical support for clients
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Diagnose and resolve advanced server, network, cloud, and security related issues
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Perform escalated troubleshooting of performance, connectivity, and infrastructure problems
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Provide advanced technical analysis including logging, system configuration review, and root cause analysis
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Manage and review support queues to ensure proper prioritization and resolution
Project & Engineering Support
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Provide technical support for projects including scoping, engineering, and execution
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Participate in solution design and implementation
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Participate in Change Management, including review and approval of change as part of the Change Advisory Board
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Assist in technology recommendations aligned with client requirements and compliance standards
Documentation & Compliance
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Document work, time, and detailed notes in PSA ticketing system
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Develop and maintain:
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SOPs
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Knowledge base articles
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Change management documentation
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Asset documentation
- Ensure documentation meets compliance and audit standards (CMMC, NIST, CJIS)
Collaboration & Leadership
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Mentor and support junior engineers
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Provide training and technical guidance
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Assist other departments with technical expertise
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Participate in internal process improvements
Availability & On-Call
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Provide remote support for clients and staff
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Provide onsite support as required
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Participate in after-hours call rotation for server-level support (7-day rotation)
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Provide holiday and emergency support as needed
KEY COMPETENCIES
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Highly self-motivated and detail-oriented
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Strong analytical and problem-solving abilities
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Ability to work in a collaborative, team-oriented environment
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Strong written and verbal communication skills
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Ability to prioritize effectively in high-pressure environments
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Strong customer service mindset
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Ability to research emerging technologies and solutions
Who is Dynamic Quest?
Founded in 2000, Dynamic Quest has been a trusted Managed IT Services Provider for 25 years.
Dynamic Quest is redefining the Managed Service Provider sector by delivering the industry’s most comprehensive, hassle-free IT, cybersecurity, cloud, and professional services. Our Client Promise is our North Star, placing our client’s satisfaction and peace of mind at the center of everything we do.
Satisfaction knowing that their technology needs are being implemented and managed with fast and responsive support.
Peace of mind knowing that their data, systems, and privacy are professionally monitored and protected 24x7x365. This is the essence of Dynamic Quest.
At Dynamic Quest, we are committed to supporting our employees’ health, financial well-being, and work-life balance. Our comprehensive benefits package is designed to provide flexibility, security, and peace of mind.
- Medical Coverage through UnitedHealthcare
- Surest Plan (Copay Model) – No deductible, transparent pricing, and predictable out-of-pocket costs
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High Deductible Health Plan (HDHP) with HSA
- Employer contribution: $500 annually
- Dental and Vision Coverage
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Company-paid Vision (Employee-only coverage at 100%)
- $0 Virtual Visits (24/7) for minor medical needs
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Advocate4Me Concierge Support for navigating healthcare
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Employee Assistance Program (EAP)
- 3 free counseling sessions per incident, per year
- UHC Rewards Program
- Earn up to $300 annually for completing wellness activities
- 401(k) Plan
- Company match: 50% of employee contributions up to 6%
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3-year vesting schedule
- Health Savings Account (HSA) (for HDHP participants)
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Flexible Spending Accounts (FSA) (if applicable)
Dynamic Quest provides 100% employer-paid coverage for:
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Basic Life Insurance
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Accidental Death & Dismemberment (AD&D)
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Short-Term Disability (STD)
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Long-Term Disability (LTD)
- Equity / Stock Option Eligibility
- Available after 6 months of employment (for eligible roles)
- Competitive Bonus Programs
- Many roles eligible for annual MBO bonus (typically 5%), paid quarterly or annually depending on role
- Supplemental Benefits Available
- Accident, Critical Illness, and additional Life Insurance options
- Competitive Paid Time Off (PTO)
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Company-paid holidays
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Flexible, primarily remote work environment (role-dependent)
