Folino Estate Winery is looking for enthusiastic, service-oriented individuals to join our team as Retail Sales Associates in our Bottle Shop. If you're passionate about wine, love connecting with people, and thrive in a hospitality-driven environment, this is your chance to turn that passion into a rewarding career. As a Retail Associate, you'll provide exceptional guest service, offer personalized wine recommendations, and create a welcoming atmosphere.
Job Overview:
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Greet guests with a warm welcome and provide outstanding customer service
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Assist guests as they shop within the Bottle Shop, answering questions and locating items
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Suggest additional items to enhance guests' purchases
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Must have weekend availability
Qualifications:
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Minimum one year of retail experience in sales or customer service
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High School diploma or equivalent
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Strong knowledge of merchandise currently being offered
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Strong communication and interpersonal skills
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Dependable, reliable, and motivated
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Basic math skills and ability to use a cash register
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Patience when dealing with difficult guests
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Problem-solving and conflict resolution skills
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A team player with a "can do" attitude
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High level of customer service skills
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Ability to listen and communicate effectively with guests and team members
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Outgoing, friendly, and enjoys interacting with people
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Commitment to excellence and high standards
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Detail-oriented with excellent organizational skills
Duties and Responsibilities:
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Sell merchandise from the Bottle Shop in a fast-paced environment
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Deliver outstanding guest service to retain and gain customers
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Work flexible hours, including nights, weekends, and holidays
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Perform daily opening and closing procedures
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Assist in maintaining the appearance of the Bottle Shop
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Participate in meetings and marketing events
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Contribute to wine tasting, wine, and gift shop sales goals
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Maintain open and clear communication as a strong team player
Benefits
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Competitive compensation package
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PTO and Wellness Days
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Medical, dental, vision, and life insurance options
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401k program with company match
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Company dining program
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Employee discounts
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Clear path for growth and career advancement
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Excellent opportunity with growing brand
